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Customer Advocate

hace 4 meses

Merida, México Boldr A tiempo completo

A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

**WHAT WILL YOU DO**:

- Answer inbound calls from customers.
- Make outbound sales calls to prospective customers.
- Mine database for sales opportunities.
- Learn and present product lines to prospective customers.
- Process orders into the ERP system (NetSuite).
- Learn technical aspects of product line to assist existing owners of products.
- Process return authorizations and return shipping labels as needed.

**WHAT WE’LL LIKE ABOUT YOU**:
YOU ARE
- Curious and authentic, just like us #beboldr.
- An analytical and critical thinker, with an eye for even the most minute of details.
- Passionate about client satisfaction.

**Requirements**:
YOU HAVE
- High School Diploma or GED is required.
- 1-2 years experience in inside sales and/or customer service preferred.
- Experience processing orders into the ERP system.
- Excellent verbal and written communication skills
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Ability to accept feedback gracefully and with an open mind
- Customer orientation and ability to adapt/respond to different types of characters

**Benefits**

All law benefits

Health and Life insurance

Mental Health Program

People development

PTOs