Sr UX Researcher

hace 4 semanas

Tlahuac, México Thomson Reuters A tiempo completo

**Sr. User Experience Researcher**

Come join the Thomson Reuters UX Research team We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally.

About the UX Team The UX Team is undergoing an exciting transformation in the ways we work and our team structure. We now have a spot in the C-suit and the sky is the limit to bringing intuitive, effective, and elegant solutions to our customers. Our CEO recently shared in an employee Town Hall that “Our Job #1 is improving the customer experience and our Job #2 is innovation.” The UX Research team is leading the way to help our company achieve this mission.

**About the Role**

**About the Role**

As a Sr. User Experience Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities. The research activities you lead will help the team develop a deeper understanding of the users we service. You will help the team act on user insights to inform product and design decisions that empower our customers

Are you a curious, smart, self-driven UX professional who loves the challenge of turning complex problems and constraints into elegant solutions that meet a customer’s needs? Come and join us as we work to transform Thomson Reuters into a truly Digital company. We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user.

Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters. Our customers range from small entrepreneurs to large corporations and government clients across the globe. They are under a lot of pressure to ensure the products and services they purchase meet their business needs and are confident in knowing how to use them.

As a **Senior UX Engineer **on the **UX Engineering team, **you’ll work closely with designers, software engineers, content strategists, accessibility specialists, product owners and researchers to develop, grow, and maintain our global design system. Come join a group of passionate design professionals, who are focused on growing and scaling an organization-wide world-class platform. You may also work on a side project initiative in addition to project work.

To oversee the generation, testing, completion and timely delivery of new revenue-enhancing proprietary models and/or products and services. This includes developing methodologies, calculations, and testing and benchmarking procedures, as well as working closely with clients and client managers throughout the process of development.
- Conduct and publish independent research, analysis and ad hoc reports on specific markets as required.
- Work with sales, product and business development managers to enhance the market value of current offerings by researching and directing efforts to develop and implement value-added services. Contribute to new sales through conducting product demonstrations and marketing events.
- Support and build strong relationships with clients by attending client meetings and responding to queries regarding, market, content, analytics, reports and quantitative models.
- Extend company brand within the investment community through public speaking, by representing the company to the media, and writing and publishing industry-specific research.
- Attend to ad hoc research requests from internal and external sources.
- Work within the company to grow and maintain employee knowledge of company products and the financial industry in general and additionally to share knowledge across the company/train departments on the construction and use of ongoing research projects.

**Responsibilities**

In this role as **Sr. User Experience Researcher**, you will
- Determine and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process.
- Lead foundational research activities that **explore** the problem space, **frame** the problems to be solved, and gather enough **evidence** and initial direction to define what to do next.
- Lead discovery research activities to inform UX design decisions.
- Monitor UX project execution, including establishing and tracking UX project metrics and UX product scorecards.
- Develop user journeys and personas.
- Synthesize quantitative data with qualitative data to help drive product and design decisions.
- Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile softw

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