Customer Service Representative

hace 6 meses

Guadalajara, México Tracker Corp A tiempo completo

Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, and continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you'll fit right in.

Essential Duties & Responsibilities:

- Obtain and evaluate all relevant information to handle inquiries and deliver service on software products
- Research, troubleshoot, and resolve support issues within response and resolution goals
- Identify workarounds and communicate to customers as needed
- Prioritize and resolve issues based on service level agreements and severities
- Responsible for meeting customer satisfaction goals monthly
- Cross-departmental collaboration to resolve issues or concerns

Requirements & Skills:

- Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
- Attention to detail with the ability to multitask
- Strong organizational and time management skills
- Ability to work in fast-paced, high transaction volume environments with mínimal training
- Excellent verbal and written communication skills
- Self-motivated and able to work under pressure to deliver high-quality solutions
- Technical interest and/or experience
- Works well in a team environment, as well as independently
- Excitement and enthusiasm to learn and grow within our team
- Bilingual English proficiency - written and verbal

**Education**:

- High School Diploma or GED required
- Bachelor's degree or equivalent work experience preferred

**_ We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status._

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