Property & Resident Relations Specialist

hace 3 días


Desde casa, México HireLATAM A tiempo completo

**Position**:Resident Relations Specialist (100% Remote)

**Responsibilities**:

- Serve as a floating resource, assisting different departments and teams with their specific needs.
- Provide exceptional customer service to residents and visitors, ensuring their inquiries, concerns,
and requests are addressed promptly and professionally.
- Act as a point of contact for residents, addressing their questions and concerns in a friendly and
empathetic manner.
- Monitor and respond to resident inquiries, ensuring timely and appropriate responses.
- Supporting the leasing team on an ad-hoc basis
- Collaborate with the maintenance team to ensure prompt resolution of maintenance requests and
follow up with residents to ensure satisfaction.
- Maintain accurate and up-to-date records of resident interactions, feedback, and requests in a
designated database or CRM system.
- Support the team during periods of absence, covering customer service duties and ensuring
smooth operations.
- Collaborate with team members to identify areas for improvement and contribute to the
development and implementation of strategies to enhance resident satisfaction.

**Requirements**:

- 3+ years of experience with Appfolio, in customer service or a related field
- Excellent communication and interpersonal skills, with the ability to build positive relationships
with residents, team members, and external stakeholders.
- Strong problem-solving abilities and the capacity to handle difficult situations with professionalism
and diplomacy.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability to
changing priorities.
- Exceptional organizational skills and attention to detail.
and communication purposes.

**Payment**
- Base Monthly salary of $1300 USD
- Payments are processed and sent via WISE or a similar platform at an established frequency (bi-weekly)

**Schedule**: 8:30am - 5:00pm EDT (US)

Tipo de puesto: Tiempo completo

Sueldo: $21,904.87 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Horarios flexibles

Pregunta(s) de postulación:
**You will need to copy paste the link and make sure there are no "" included in the link

Lugar de trabajo: Remote


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