Associate Consultant

hace 2 meses


Zapopan, México Oracle A tiempo completo

**Responsibilities**:

- Act as the primary point of contact for Spanish-speaking clients seeking technical assistance and support.
- Communicate with English-speaking clients fluently at the C1 level to understand and address their technical needs.
- Diagnose and troubleshoot technical problems, providing step-by-step guidance to end-users.
- Escalate complex technical issues to appropriate IT support teams for further investigation and resolution.
- Log all support requests and interactions in the ticketing system, ensuring accurate and detailed documentation.
- Maintain and update knowledge base articles in both Spanish and English to facilitate efficient issue resolution and self-service options for end-users.
- Collaborate with other team members to address common technical challenges and share best practices.
- Assist in onboarding new employees, setting up workstations, and providing orientation to IT policies and procedures.
- Provide remote support to clients, troubleshooting issues on their computers or devices.
- Adhere to service level agreements (SLAs) and maintain a high level of customer service and professionalism.
- Stay up-to-date with the latest technology trends and developments in the IT industry.

**Requirements**:

- Proven work experience as a Service Desk Employee or in a similar customer support role.
- Technical aptitude and knowledge of networking.
- English language proficiency at the C1 level is necessary to effectively communicate with English-speaking clients.
- Excellent communication skills, both verbal and written, in both Spanish and English.
- Familiarity with ticketing systems and remote support tools.
- Ability to multitask and prioritize workload to meet SLAs and deadlines.
- Problem-solving skills and the ability to think analytically to diagnose and resolve technical issues.
- Customer-oriented approach with a focus on delivering exceptional service and building positive client relationships.
- A degree or certification in a relevant IT field is a plus.


  • Associate Consultant

    hace 4 semanas


    Zapopan, México Oracle A tiempo completo

    Job Summary: As a Service Desk, you will be the first point of contact for customers seeking technical assistance over email, phone, or ticketing system tool. You will provide support to customers, troubleshoot technical issues, and offer timely resolutions. Proficiency in English at the C1 level is necessary to communicate effectively with our...


  • Zapopan, México Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...