Workforce Management Intraday/scheduler Analyst

hace 4 semanas

Ramos Arizpe, México General Motors A tiempo completo

**Job Description**:
You will lead aspects of transformation and operations, at the business unit level and globally. You work largely within existing partnerships and networks to deliver pre-defined business objectives, while formally managing a team. Your role may also require working within an influence model.

**Additional Job Description**:
**Qualifications - General**:

- Fluent in English required
- Excellent oral and written communication skills (clarity, confidence, consideration of others)
- High level of sound logic and analytical ability where problems are unusual and difficult.
- Tolerance for ambiguity in an environment of change
- Attentiveness to detail and precision
- Ability to work independently as well as with a team.
- Demonstrated ability to manage multiple programs simultaneously.
- Appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals required. Strong analytical background

**Qualifications - Technical**:
Required:

- Fluent in English
- Basic statistics and/or accounting skills
- Knowledge and ability to effectively use computer software as it pertains to job responsibilities.
- Experience with handling large data sets

Preferred:

- Scheduling Experience from 2 to 4 years
- Contact center experience in resource planning, forecasting, or reporting.
- Experience creating models and using advance features in Excel.
- Working knowledge of IEX

**Education and Training**:
Bachelor’s degree or equivalent experience
- Engineering related to statistics, mathematics, accounting, business administration or economics.

Just so you know diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

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