Maintenance Coordinator

**Description**:
Gordian Staffing, A New Way of HR

Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions. Our headquarter is in Omaha, Nebraska. Abroad we have offices in Guadalajara and Mexico City.

Get to know our customer:
The company is only focused on association management services; they provide services with the highest quality standards in order to protect the important value of those Homeowner Associations.

We are looking for a Maintenance Coordinator to support the following activities:

- Process work orders as received by confirming receipt to the homeowner and assigning the appropriate vendor.
- Maintain good rapport with property owners, promptly responding to work orders and providing updated timelines as projects are scheduled.
- Adhere to the corporate service inquiry procedure for logging calls.
- Draft correspondence as directed to both owners and vendors. Send QA correspondence to owners and record responses.
- Forward all maintenance issues/requests to the appropriate staff or vendor via the CRM Work Order program.
- Respond to homeowners submitting maintenance requests through the website.
- Follow up with vendors to confirm the scheduling of appointments with owners to ensure maintenance requests are promptly addressed.
- Work with vendors to receive set-up documents (W9 and insurance cert) and send appropriate insurance renewals as required.

**Phone Volume**: Low to Intermediate (around 30% of the time)

**Work schedule**

Daylight saving: 7:00 to 16:00 CST MEX.

Regular schedule: 8:00 to 17:00 CST MEX

**_This role is remote, and we only hire in Mexico for this position._**

**We offer**
- Competitive Salary (According to experience)
- Law benefits
- Remote Work
- Work Stability
- Computer equipment
- Major medical insurance
- Christmas bonus of 30 days (Aguinaldo)

After the 3-month probation contract, we add the following
- Minor medical insurance (Clinic may vary according to your city)
- Food vouchers (10% of the gross salary)
- Restaurant tickets ($2,000 pesos)
- Saving fund (8% of the gross salary)

**Requirements**:

- **MUST: Advanced English** (Strong communication skills: writing and speaking)
- 1 to 2 years of experience in a similar role
- Strong administrative skills
- Feel comfortable on the phone to solve customer inquiries.
- Tech savvy (juggling with different platforms)
- Experience in HOA is a plus.