Dealer Decision Assistance Program Technical Analyst
hace 2 semanas
Mexico City, MEX, Mexico
**and**
**1**
**more**
***
**TRENDING**
***
**Duties and Responsibilities**
- Assist dealers with determining whether or not a vehicle’s powertrain related condition is eligible for warranty coverage
- Evaluate failure mode based on information and digital images submitted by dealership
- Utilize Global Warranty Operations Warranty policies and processes to aid in determining if needed repairs have defects in material or factory workmanship
- Research approved repair procedures and publications such as:
- Company Field Service Actions (FSAs)
- General Service Bulletins (GSBs)
- Technical Service Bulletins (TSBs)
- Published Electronic Dealer Communications (EFCs)
- Troubleshoot warranty eligibility by interfacing with other GWO teams and cross-functional departments such as Engineering and Quality, as necessary
- Assist DDAP team with program process and efficiency improvement opportunities where possible
- Provide prompt and accurate responses to support performance metrics targets
Education Qualification
Bachelor of Science Degree or equivalent
Language Requirement
English proficient (written & verbal)
Skills & Knowledge requirement
- Hands-on automotive powertrain diagnostics and repair experience (preferred)
- Warranty background
- ASE certifications (preferred)
- Strong computer proficiency
- Professional / business writing abilities
- Strong problem-solving skills
- Good communication and interpersonal skills
- Customer service driven
RESPONSIBILITIES
- Assist dealers with determining whether or not a vehicle’s powertrain related condition is eligible for warranty coverage
- Evaluate failure mode based on information and digital images submitted by dealership
- Utilize Global Warranty Operations Warranty policies and processes to aid in determining if needed repairs have defects in material or factory workmanship
- Research approved repair procedures and publications such as:
- Company Field Service Actions (FSAs)
- General Service Bulletins (GSBs)
- Technical Service Bulletins (TSBs)
- Published Electronic Dealer Communications (EFCs)
- Troubleshoot warranty eligibility by interfacing with other GWO teams and cross-functional departments such as Engineering and Quality, as necessary
- Assist DDAP team with program process and efficiency improvement opportunities where possible
- Provide prompt and accurate responses to support performance metrics targets
QUALIFICATIONS
Education Qualification:
Bachelor of Science Degree or equivalent
Language Requirement:
English proficiency (written & verbal)
Skills & Knowledge Requirement:
- Hands-on automotive powertrain diagnostics and repair experience (preferred)
- Warranty background
- ASE certifications (preferred)
- Strong computer proficiency
- Professional / business writing abilities
- Strong problem-solving skills
- Good communication and interpersonal skills
- Customer service driven
JOB INFO
- Job Identification
- 17880
- Job Category
- Marketing & Sales
- Posting Date
- 11/09/2023, 09:55 AM
- 11/30/2023, 09:55 AM
- Degree Level
- Bachelor's Degree or equivalent
- Job Schedule
- Full time
- Locations
- Henry Ford No. 100, Piso 5, Naucalpan de Juárez, MEX, 53126, MX
Remote
- No
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