IT Manufacturing Engineer

hace 5 meses

Tijuana, México Stryker A tiempo completo

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

**Know someone at Stryker?**:
**Who we want**
- ** Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
- **Meticulous documenters.** Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
- ** Self-directed initiators.** People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- **Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.

**What you will do**
- Define a robust support structure and/or transition plan for manufacturing systems in the region.
- Define an upgrade path for legacy manufacturing systems reducing the number of out of warranty devices in the region.
- Secure and contain the manufacturing environment.
- Develop knowledge base articles on common issues and day to day support.
- Provide guidance and direction to technical support, with a focus on shift left activities where possible.
- Ensure documentation that is relevant to the service is maintained in a meaningful and accessible manner. This includes system documentation, requirements, test scripts, knowledge articles, configuration, runbooks, etc.
- Responsible for providing knowledge and expertise to IT, the business and process owners in identifying opportunities for technology upgrades and roadmaps.
- Have a deep understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT.
- Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards.
- Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes.
- Lead the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions.
- Lead discussions on manufacturing business projects related to IT hardware, connectivity & software.
- Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements.
- Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor.
- Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes.
- Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service.
- Build strong collaborative relationships with Manufacturing and Advanced Operation functions and leaders globally.

**What you need**
- Min 4 years of experience in IT, with 2+ years of manufacturing support.
- Completed bachelor’s degree in technology related discipline or equivalent work experience.
- Preferred certifications in advance for expert level for specific technology platform.
- Experience designing, implementing, supporting and maintaining enterprise scale IS solutions.
- Experience delivering complex infrastructure projects.
- Experience with IT systems in a manufacturing and R&D environment required.
- Experience with Service-Now and ITIL preferred.
- ITIL certification a plus.
- Excellent interpersonal, written and verbal, communication skills with ability to present ideas effectively both in-person and remotely.
- Fluent English & Spanish speaker.
- Demonstrated customer service focus.
- Self-motivated, able to work effectively as part of a cross functional team to resolve business critical issues.
- Ability to think globally and strategically when approaching technical problems.

**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

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