Fraud Specialist
hace 2 meses
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.
The Fraud IDC specialist is focus on stop, prevent and detect possible losses throughout validation and confirmation of charges to the CMs from different card products and different Markets.
Is responsible for the outbound and inbound calls providing an excellent service, following procedures and achieves quality and productivity standards
- Knows Mexico, Argentina, IDC and Spain procedures
- Handles different systems: CASW, WCC, Globestar, GNA, ROP, CSP, Triumph, Desktop, Outlook.
- High capacity of analysis and risk evaluation
- Easily adaptable and Flexible to work in dynamic environments
- Committed
- Excellent oral and written communication
- Focus on achieving individual and team results
- Schedule flexibility
- Attention to detail
- Capacity to work under pressure
- Excellent attitude
- Bilingual and capable to adapt communication to different styles
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