Customer Experience Specialist

hace 3 semanas


Nuevo León, México Arca Continental A tiempo completo

**Yomp Arca Continental**:
**Yomp**, empresa de tecnología, perteneciente al grupo
- **Arca Continental**, dedicada a ofrecer soluciones tecnológicas y de retail a las tiendas de abarrotes con la finalidad de empoderarlas, tecnificarlas y apoyarlas en su crecimiento y competitividad
- **solicita**:
**CUSTOMER EXPERIENCE SPECIALIST**
- Productos Digitales**Misión**:

- Definir e implementar de acuerdo a nuestros objetivos de negocio, el conjunto de estrategias, métricas, funcionalidad y usabilidad para lograr la experiência óptima de nuestros usuarios en todos los puntos de contacto digitales con nuestra organización, tales como la plataforma Yomp (PREMIUM Y BIT), página web, y nuestras redes sociales tanto internas como externas.**Responsabilidades**:

- Definir, evaluar y determinar el conjunto de estrategias, métricas, funcionalidad y usabilidad para lograr la experiência óptima de nuestros Asociados en todos sus puntos de contacto digital con nuestra organización.
- Estandarizar, establecer y definir el Diseño, Funcionalidad, Análisis, Prototipado y Desarrollo de requerimientos para asegurar la experiência óptima de nuestros Asociados con la Plataforma Yomp (Premium) y BIT.
- Gestionar, investigar y analizar el relacionamiento con los usuarios a través de workshops, eventos, medios y aplicaciones digitales para poder analizar y medir la eficiencia de los medios digitales y obtener los insights y estudios que nos ayudaran a cumplir con los objetivos de negocio.
- Asegurar, ejecutar y ayudar el cumplimiento de los Proyectos Especiales de Estrategia Transformación Digital AC para poder ejecutar su implementación en la aplicación de Yomp.

**Escolaridad**:

- Diseñador Grafico
- Mercadotecnia y Publicidad
- UX

**Experiência**:
- Diseño Grafico
- User Experience
- Analisis de información
- Investigación de mercado



  • Nuevo León, México Courtyard by Marriott A tiempo completo

    POSITION SUMMARYOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take...


  • Nuevo León, México Arbejdeiudlandet.dk A tiempo completo

    **Our client is seeking a Customer Experience Manager to join their customer contact service organization in Almere, Netherlands. With over 1300 experts, they deliver exceptional customer experiences in industries such as IT, tourism, automotive, and healthcare.** As a Customer Experience Manager, you will be part of a dynamic team that focuses on customer...

  • Warranty Specialist II

    hace 2 semanas


    Nuevo León, México Johnson Controls International A tiempo completo

    What you will do? The Warranty Specialist II will be responsible for the administration of the Controls’ return process. They work Customer Services, L&D and Manufacturing to ensure the warranty process is being executed correctly. The Warranty Specialist II will be responsible for the review of all dispositioned returns and apply the appropriate...

  • Warranty Specialist II

    hace 2 semanas


    Apodaca, Nuevo León, MX Johnson Controls International A tiempo completo

    What you will do?The Warranty Specialist II will be responsible for the administration of the Controls’ return process. They work Customer Services, L&D and Manufacturing to ensure the warranty process is being executed correctly.  The Warranty Specialist II will be responsible for the review of all dispositioned returns and apply the appropriate credit...

  • Grant Specialist

    hace 2 días


    Nuevo León, México Internet Society A tiempo completo

    **About our Organization** The Internet Society and our supporting organization the Internet Society Foundation, share the vision that the Internet is for everyone. Together, we work to protect the Internet as a place of opportunity, supporting and promoting the development of the Internet as a global technical infrastructure, a resource to enrich...


  • Nuevo León, México GE Digital A tiempo completo

    **Job Description Summary**: We are looking for people that like to get things done and have strong troubleshooting skills. This role is customer facing as you will speak with engineers working on customer locations across the globe in various industries like energy (hydro, nuclear, solar), aeronautics, automotive, manufacturing, etc. As a Support...


  • Nuevo León, México Kamax A tiempo completo

    Funciones Collect customer information, access and meet customer requirements and document the process in order to avoid possible future issues. Utilize and know the work systems of each customer and the different portals, which need to be monitored as the customer requires. Be the main support on the solution of the customer claims Manage the...


  • Nuevo León, México Johnson Controls International A tiempo completo

    RESPONSIBILITY LEVEL: Serves as a single point of contact for sourcing and reservations for Applied Equipment contracts from knowlesge of an order to receipt of and order to scheduling the equipment, providing proactive and supportive solutions via daily interaction with Sales, Service, Operations, and Marketing. PRINCIPAL DUTIES: ...


  • Nuevo Laredo, Tamps., México Transplace, LLC A tiempo completo

    Transpalce, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer...


  • Estado de Nuevo León, México Celestica Inc. A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: 08 - Chemical Specialist Date: May 3, 2024 Functional Area: Operations (OPS) Career Stream: Operations Support (SUP) Role: Specialist (SPE) Job Title: Chemical Specialist Job Code: SPE-OPS-CHM Job Level: Level 08 Direct/Indirect Indicator: Indirect Summary ...


  • Nuevo León, México Fastenal Mexico A tiempo completo

    Human Resources Specialist Libramiento Noreste, General Escobedo, NL 66052 Full-Time Shift(s): MON TUE WED THU FRI 7:00 am-5:00 pm OVERVIEW: Working as an HR Mexico Specialist you will be collaborating with Fastenal management, the Corporate Human Resources department regarding all facets of Human Resource functions. A high level of independence and...


  • Apodaca, Nuevo León, MX Johnson Controls International A tiempo completo

    RESPONSIBILITY LEVEL:           Serves as a single point of contact for sourcing and reservations  for Applied Equipment contracts from knowlesge of an order to receipt of and order to scheduling the equipment, providing proactive and supportive solutions via daily interaction with Sales, Service, Operations, and Marketing.  PRINCIPAL...

  • IT Support Specialist

    hace 3 días


    Nuevo Laredo, México Buckland A tiempo completo

    **Who we are** For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source...


  • León, México Marriott International A tiempo completo

    Nuestro trabajo no consiste solo en que el registro de entrada o salida del huésped sea fluida. Además de eso, se trata de construir una experiencia que sea única y memorable para el huésped. Nuestros Especialistas de servicio toman la iniciativa para ofrecer una amplia gama de servicios que guíen a nuestros huéspedes en su estadía. Sus funciones no...


  • Nuevo México Trax A tiempo completo

    Data Specialist - Professional ServicesCity: Mexico CityAbout Trax: Trax retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper...

  • Logistics Specialist II

    hace 3 semanas


    Nuevo Laredo, Tamps., México Transplace, LLC A tiempo completo

    Leverage carrier communication to influence capacity awards during tight markets. Determine eligibility for additional non-committed freight to be awarded to internal brokerage services. Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty. Update load status in system, e.g....


  • Nuevo León, México Campari Group A tiempo completo

    Date: Aug 22, 2023- Location: NLE, MX- Additional Location: - Function: Logistics & Customer Service- Seniority Level: Associate- Employment type: Permanent- Workplace Type: Hybrid- Company: Campari Mexico S.a. De CCampari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands,...

  • Food Scientist

    hace 2 días


    Nuevo León, México Sigma Alimentos A tiempo completo

    Position Summary Manage and execute projects related to product development/formulation, batch testing, scale-up and commercialization of new products; process improvement of existing products. Develop product specifications; manage sensory science activities, and oversee product regulatory, labeling and nutritional compliance. Analyze and develop technical...


  • Nuevo Laredo, México emerson A tiempo completo

    A short description of the position Interact with customers via phone, email, to support status requests, pricing quotes, product exchanges/loaners, and customer questions. Track repair units within the company and to assure that the work orders are prioritized according to the proper guidelines. In this Role, your Responsibilities Will Be: Answer...


  • Nuevo León, México Johnson Controls International A tiempo completo

    What would you do: This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experience level consisting of the installation, change, repair, and disposal of hardware and software of PC’s. Also, this position executes the IT-FOS function including installs, changes and disposal of servers and voice and data...