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Auxiliar Customer Success
hace 4 meses
**Vacante para la empresa JlsConsultor en León, Guanajuato**:
**Empresa dedicada a la comercialización de productos de piel y piel exótica, de alta calidad y de posicionamiento de marca a nível internacional**
**OBJETIVO DEL PUESTO: Atención telefónica y digital al cliente**
**Requisitos**:
Edad: 20 a 35 años
Escolaridad: Licenciatura en comunicación o afín
Experiência: mínimo de 1 año en el puesto o similar.
Se pedirá constancias laborales de cada uno de los trabajos.
Dominio de inglés (leerlo, escribirlo [excelente ortografía], hablarlo, entenderlo y manejar conversaciones)
Excelente estabilidad laboral comprobable (indispensable)
**Funciones generales**:
2. Seguimiento a consultas
3. Resolver problemas o quejas
4. Coordinación con áreas internas para seguimiento y solución, principalmente todo con fullfilment y catálogo.
5. Dirigir las solicitudes al área correspondiente en casos específicos (Programa de Lealtad, etc.)
6. Ofrecer información comercial o de ofertas en situaciones concretas
7. Reunir y analizar los comentarios de clientes
8. Generación de reportes periódicos de servicio al cliente
9. Comunicar las necesidades y sugerencias de los clientes por los medios y personas convenientes
10. Generar iniciativas para prevenir futuras incidencias
**Competencias**:
Organización
Paciencia
Empatía
Responsabilidad
Compromiso
Apego al detalle
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Experto
**Función departamental**:
Atención al cliente
**Industria**:
Comercio al por menor / Minorista o Retail