Global Customer Service Rep

hace 4 semanas

Matamoros, México Spellman High Voltage Electronics A tiempo completo

About Us

While Spellman is not a household name, our products are used to make and often power many of the most advanced technologies that make modern life possible. With design and manufacturing sites in North America, Europe and Asia, we have become the preferred provider of high voltage power solutions for OEMs pushing the boundaries of technology around the world by designing and producing the products they need to power progress.

Objective / Purpose of the Function:
The Customer product Support Specialist is responsible for communicating with Spellman customers, regarding procedures and processes for returning power supplies in need of service. The position involves adhering to the procedures and practices of the Customer Service Department, including but not limited to issuing RMA’s service orders.

Develop and execute strategic plan to provide support and continuously improve knowledge, skills and the learning environment in a mid-size, high mix, multinational engineering, and manufacturing organization.

Principal Responsibilities:

- Maintain the customer service database.
- Receive and dispatch customer returns
- Handle RMA’s and PO requests for customer returns
- Dispatch customer service calls to appropriate departments/personnel
- Various data entry functions for receiving / dispatching customer returns
- Various data entry functions for data collections and inventory control of customer returns
- Comply with the Health, Safety and Environment Policy, following the procedures and work instructions applicable to his/her activities for the participation in the established Objectives and Goals.
- Customer Service / Support: Responsible for activities related to assisting, supporting, and resolving customers questions specific to products and services.
- Customer Support: Assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.

Competences / abilities:

- Bachelor’s degree in administration, Electronic, Mechatronic, or similar.
- Minimum 1 to 2 years of customer service experience
- Good communication skills (listening, conflict resolution)
- Must be comfortable using a computer
- Strong MS Office skills (Word and Excel)
- May be required to work in manufacturing-shop environment
- Bilingual English-Spanish

We at Spellman High Voltage Electronics Corporation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.

Note to Recruiters and Placement Agencies: Spellman High Voltage Electronics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Spellman High Voltage Electronics employee. Spellman High Voltage Electronics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Spellman High Voltage Electronics and will be processed accordingly.

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