Wfm Real Time Analyst

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of previous experience in a contact center environment using contact center technologies, such as Avaya, IEX, Nice, InContact, or similar - 2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst -...

**¡Únete a Nuestro Equipo como WFM Real Time Analyst !** **GBS México,** somos líderes en el mundo corporativo de call center, especializados en brindar una atención a clientes excepcional. **Responsabilidades**: - Eficiencia en la previsión y planificación, enfocada a la mejora continua de los KPIs. - Planificación que garantice una mejor...

**¡Únete a Nuestro Equipo como WFM Real Time Analyst !** **GBS México,** a través de **Unlimited Vacation Club** **s**omos líderes en el mundo corporativo de call center, especializados en brindar una atención a clientes excepcional. **Responsabilidades**: - Eficiencia en la previsión y planificación, enfocada a la mejora continua de los KPIs. -...

Job SummaryAs a WFM Manager at Allianz Partners, you will be responsible for overseeing all aspects of workforce management for a specific or group of pre-determined BUs, aligning local strategies with global standards to ensure operational efficiency and effectiveness. You will guarantee local BU achievements of WFM KPIs, LOB driven governance, such as...

**What you'll Do.** Build an effective local workforce planning, oversee the optimization of staffing, scheduling, and workforce planning to enhance productivity, efficiency and service levels, maintain strong relationships with local stakeholders and provide global collaboration through a strong WFM excellence culture, implementing clear and executive...

Job SummaryWe are seeking a highly skilled WFM Team Lead to join our team at Allianz Partners. The successful candidate will be responsible for managing local WFM teams and ensuring the achievement of WFM KPIs, LOB driven governance, and providing internal reports and WFM routines with local stakeholders.Key ResponsibilitiesSupervise, coach, and develop...

Job Summary:We are seeking a highly skilled WFM Team Lead to join our team at Allianz Partners. As a key member of our workforce management team, you will be responsible for overseeing the local WFM team and ensuring the achievement of WFM KPIs for our local business units.Key Responsibilities:Supervise and develop a team of WFM professionals to guarantee...

**ANALISTA WFM/ REAL TIME** **Requisitos**: - Licenciatura en áreas económico administrativas o afines (Trunco, Pasante) - Manejo de Excel (se hará prueba presencial) - 2 años de experiência en puesto similar o como Analista de datos (Preferentemente en Call Centers o Centros de Servicio al cliente) **ACTIVIDADES**: - Desarrollar y mantener planes...

Job SummaryWe are seeking a highly skilled WFM Manager to lead our local workforce planning efforts and drive operational excellence in our organization. As a key member of our team, you will be responsible for overseeing the optimization of staffing, scheduling, and workforce planning to enhance productivity, efficiency, and service levels.Key...

**What you do** - Support local efficiency of the center by ensuring the programming of Scheduling and monitoring real time staffing levels by interval. - Oversee the skill performance on real time. Monitoring potential abuses. - Make intraday decisions that deliver consistent service levels. - Intraday Highlights/Performance Notifications to operations and...

**Why be part of Coca-Cola Latin America?** We are accelerating our momentum as the fastest growing consumer goods company in Latin America. People are our focus when we collaborate with our diverse network of locally connected manufacturers and when we return every drop of water we use to communities and nature. We empower our employees to challenge the...

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**About kea** Launched in 2018, kea is one of the fastest-growing companies changing the way restaurants operate. We've raised $29 million from Tier 1 Silicon Valley investors, and we're not stopping there. Originating in Mountain View, California, and now fully remote, we are building a team that is excited about our mission: drive the world's commerce by...

**Buscamos a un Analista de Tiempo Real en Centros de Llamadas con experiencia en previsión y planificación**En GBS México, somos líderes en el mundo corporativo de centros de llamadas, especializados en brindar una atención a clientes excepcional.**Responsabilidades clave:**- Eficiencia en la previsión y planificación para lograr la mejora continua...

**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you...

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