Cloud Infrastructure Services
hace 2 semanas
**Cloud Infrastructure Services - Microsoft Intune**
**Lead I - Cloud Infrastructure Services
**Who we are**:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
**You Are**:
**The Opportunity**
- Update SOP with updated troubleshooting instructions and process changes
- Mentor new team members in understanding customer infrastructure and processes
- Perform alert analysis for driving incident reduction
- Escalate high priority incidents to customer and organization stakeholders for quicker resolution
- Contribute to planning and successful migration of platforms
- Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution
- Provide inputs for root cause analysis after major incidents to define preventive and corrective actions
**What you need**
- Microsoft Intune
- SCCM
- Autopilot
- Co-management, Conditional Access, device policies, MAM for IOS and Android)
- Azure Active Directory
- Office 365
- Security (LAPS, Bitlocker, Windows Hello for Business, Certificate 802.1X)
- Extensive hands-on support experience of supporting Windows 10 and the O365 Office suite of programs
**What we believe**:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do.
**Humility**:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
**Humanity**:
Through business, we will better the lives of those less fortunate than ourselves.
**Integrity**:
We honor our commitments and act with responsibility in all our relationships.
**Equal Employment Opportunity Statement
**UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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