Helpdesk Overnight Operator

Additionally there is a regular stream of IT admin tasks. The Helpdesk Operator must possess a positive attitude and strong dedication to providing quality customer service at all times.

Job Duties/Essential Functions
- Enter failures into the help desk problem management system(s).
- Ensure thorough first-level problem determination is executed utilizing all available research tools with the objective of resolving as many customer issues as possible. Escalate promptly when unable to resolve at first level.
- Provide accurate troubleshooting assistance with an appropriate sense of urgency and a positive atitude.
- Exercise professional writen and verbal communication skills at all times.
- Daily follow up of all outstanding help calls before leaving each day.
- Superior telephone etiquete
- Demonstrated, strong interest in technology
- Ability to work professionally and effectively in high pressure situations and within time constraints
- Self-motivated and able to work independently
- Demonstrated strong work ethic
- Must possess excellent customer service skills
- Demonstrated initiative and sense of urgency with regard to problem solving
- Able to work a flexible schedule including early mornings, evenings, weekends and holidays when necessary
- Excellent writen and verbal communication skills in English, including an aptitude for typing
- Strong problem solving and troubleshooting skills
- Excellent organizational skills
- General PC administration and navigation skills
- Experience with Google G Suite
- Good organizational skills, able to work unsupervised
- Eagerness to learn, positive atitude
- Good understanding of retail business is desired
- Retail warehouse operations or merchandising experience is a plus
- Basic knowledge of warehouse hardware/equipment preferred
- IT Qualifications/Experience

**Salary**: $16,000.00 - $20,000.00 per month

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: Remote