Design Researcher

Overview:
Concentrix Catalyst is the experience design and engineering team of Concentrix a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.

The Catalyst Team is seeking Design Researcher to join our team as full-time employee.

**Responsibilities**:
As a Design Researcher you will contribute to the research and design objectives by:

- Being an effective communicator and storyteller that can communicate complex concepts in a manner that creates enthusiasm and alignment for the proposed NorthStar future state experiences
- Building connections and partnerships to deliver a persuasive outside-in customer-centric approach to enable a connected experience delivered at scale
- Driving foundational research strategy for the team while partnering with stakeholders to define moments of truth
- Having the ability to clearly and succinctly present possible solutions outside of the designated design space
- Reviewing and validating work with peers stakeholders and customers to maintain open communication
- Being able to see things from various altitudes and communicate holistic solutions
- Having demonstrated experience with a wide variety of research methods (e.g. interviewing surveys foundational quantitative qualitative etc.)
- Having hands-on experience designing planning and facilitating remote workshops and interviews field research international research and survey design
- Having expertise in Customer Experience Design and Design Thinking
- Producing discussion guides personas customer journeys maps and service blueprints
- Leveraging measurements data and research to prioritize the requirements and framework for the broader team

Qualifications:

- Advanced English level
- Bachelor's Degree in Human-Computer Interaction Human Factors Engineering Computer Science Technical Communications Information Science Sociology Anthropology HCI Interaction Design Communication Design Market Research User Experience Design Behavioral Science Social Sciences or related field AND 2+ years Customer/User Experience Research experience OR Master's Degree AND 1+ years Customer/User Experience Research experience OR Doctorate Degree OR equivalent experience
- 3+ years’ Experience in transforming experiences
- 3+ years Designing planning and facilitating live and virtual Design Thinking workshops
- 3+ years in user experience research design research product research or the equivalent with strong theoretical and practical knowledge

Preferred Qualifications:

- Design Thinking Certification from an accredited institution. (e.g.: IDEO IBM Stanford Luna Forrester and a variety of university programs)
- 3+ years working on experiences that include extensive digital solutions (omni-channel self-service AI bots etc.)
- 1+ years conducting 1:1 research interviews
- 1+ years relevant domain experience within technology sector
- 1+ years experience in research methods impacting both product direction and detailed experience design
- Master or PhD degree in Psychology Human Factors HCI Interaction Design Communication Design Architecture or equivalent experience
- Experience working in an Agile and/or fast-paced environment
- Experience with a broad range of research methodologies (qualitative and quantitative techniques)
- High comfort level with ambiguity