Workforce Forecaster and Planner
hace 2 semanas
**Position Overview**: As a Forecaster and Planner in a Contact Center, you will play a crucial role in optimizing resource allocation, forecasting contact volumes, and developing efficient schedules to ensure smooth operations and exceptional customer service. You will be responsible for analyzing historical data, predicting future trends, and collaborating with various teams to develop accurate forecasts and staffing plans.
**Key Responsibilities**:
**Forecasting and Demand Analysis**:
- Analyze historical contact data to identify patterns, trends, and seasonality.
- Utilize statistical models and forecasting techniques to predict future contact volumes.
- Identify factors that influence contact volumes, such as marketing campaigns, product launches, or public holidays.
- Collaborate with stakeholders to gather information on upcoming events or initiatives that may impact contact center operations.
**Staffing and Scheduling**:
- Develop staffing plans that align with forecasted contact volumes, considering service level targets, response time goals, and other performance metrics.
- Collaborate with the Workforce Management team to optimize staff utilization, ensuring adequate coverage across all contact channels.
- Create and maintain agent schedules that meet both operational requirements and employee preferences.
- Monitor and adjust schedules in real-time based on unexpected events or changes in demand.
- Continuously review and optimize scheduling processes to maximize efficiency and minimize costs.
**Performance Analysis and Reporting**:
- Monitor contact center performance against forecasted metrics and key performance indicators (KPIs).
- Analyze forecast accuracy, staffing adherence, and other relevant metrics to identify areas for improvement.
- Generate regular reports on contact volumes, staffing levels, schedule adherence, and other workforce management metrics.
- Provide insights and recommendations to management based on data analysis to improve forecasting and planning processes.
**Collaboration and Communication**:
- Collaborate closely with Operations, HR, and Training teams to understand business objectives and translate them into workforce requirements.
- Maintain effective communication channels with team leaders, agents, and other stakeholders to ensure smooth operations and alignment.
- Participate in cross-functional meetings and provide input on resource allocation, capacity planning, and contact center strategies.
-
Workforce Management Scheduler
hace 15 horas
Monterrey, México Conduent de Mexico S.A. de C.V. A tiempo completoA través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...
-
Planner
hace 4 semanas
Monterrey, México Grupo sacmag A tiempo completo**GRUPO SACMAG** Empresa Mexicana líder en supervisión técnica y administrativa de obras, solicita por apertura de proyecto**:Planner.** **Requisitos Indispensables**: - Ing. Civil, Financiera o a fin. - Título y cédula profesional. - Experiência en proyectos de industria (Oil and gas) - Inglés avanzado **Actividades**: - Desarrollo programas...
-
Planner, Inventory
hace 1 mes
Monterrey, México Barry Callebaut A tiempo completoJOB DESCRIPTION The Inventory Planner provides support to the Sr Inventory Manager on getting inventory analysis completed for all the locations in North America. This role is also responsible for keeping a regular tracking on the inventory level performance by working directly with the sites. The Inventory Planner works close to the factories to make...
-
Planner, Inventory
hace 4 semanas
Monterrey, Nuevo León, México Barry Callebaut A tiempo completoJOB DESCRIPTIONThe Inventory Planner provides support to the Sr Inventory Manager on getting inventory analysis completed for all the locations in North America. This role is also responsible for keeping a regular tracking on the inventory level performance by working directly with the sites.The Inventory Planner works close to the factories to make sure raw...
-
Planner, Inventory
hace 4 semanas
Monterrey, México Barry Callebaut A tiempo completoPlanner, Inventory Location: Monterrey, MX, 66050 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector,...
-
Planner Buyer
hace 4 semanas
Monterrey, México Vacuum Technique Mexico A tiempo completoSupport to the Master Scheduler in place the Daily production Program, providing details for the different working Cells in order to ensure that all company goals are achieved by developing effective schedules. Support Productions Cells on providing quick response for productions problems addressing materials effectively to maintain effective day and weekly...
-
Planner, Inventory
hace 4 semanas
Monterrey, N.L., México Tiger Text A tiempo completoPlanner, Inventory Location : Monterrey, MX, 66050 Monterrey, MX, 66050 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire...
-
Planner / Buyer
hace 4 semanas
Monterrey, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Planner Buyer
hace 4 semanas
Monterrey, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Planner Buyer
hace 4 semanas
Monterrey, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Planner Buyer
hace 1 semana
Monterrey, México MCC Label - Multicolor A tiempo completo**MCC Label - Multicolor is hiring - Planner Buyer** **Plant located in Monterrey, Nuevo León, Colonia Bella Vista, near the subway station General Anaya.** **Requirements**: **-**Bilingual 80-90% English-Spanish - Bachelor´s Degree ( Ingeniero Industrial, Lic Negocios Internacionales, Lic Comercio Exterior, or related) - Strong oral and written...
-
Planner Buyer
hace 1 semana
Monterrey, México Multi-Color Corporation A tiempo completo**MCC Label - Multicolor is hiring - Planner Buyer / Coordinador de Planeación y Compra de Materiales** **Plant located in Monterrey, Nuevo León, Colonia Bella Vista, near the subway station General Anaya.** **Requirements**: - Bilingual 80-90% English-Spanish - Bachelor´s Degree ( Ingeniero Industrial, Lic Negocios Internacionales, Lic Comercio...
-
Global Network Planner
hace 4 semanas
Monterrey, México Baxter A tiempo completoThis is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Global Network Planner
hace 4 semanas
Monterrey, N.L., México Baxter Healthcare A tiempo completoThis is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are...
-
Maintenance Planner
hace 2 semanas
Monterrey, N.L., México LHR Américas A tiempo completo*At this time, we are only receiving applications from candidates who are currently situated in the Americas, thank you. Who is our client and your future employer? Our client has a unique position in the energy industry worldwide, being the largest hydrocarbons producer with the least carbon intensity. With their considerable investment in technology and...
-
Planner
hace 4 semanas
Monterrey, México Celestica A tiempo completoIncumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to...
-
Auxiliar de Monitoreo
hace 4 semanas
Monterrey, México Workforce A tiempo completo**Empresa Insul Therm solicita**: - Personal de monitoreo y seguridad - Revision de camaras dentro de la empresa - Local y nacional - Accesos de personal - Entradas y salidas - Tener experiência en camaras de seguridad - Trabajo en oficina - Rondines por la empresa Lunes a Viernes de 8:00 am a 6:00 pm con 1 hora de comida Sábados de 9:00 am a 1:00...
-
Chofer
hace 4 semanas
Monterrey, México Trouw Nutrition A tiempo completo**Documentation**: - Receives documents, materials, and oral instructions from supervisor or expedition planner - Checks documents for the correctness of required data for the drive - Checks documents of customers ambiguities, and reporting anomalies to the expedition planner or manager - Submits documents and materials (bills / return forms, trip reports,...
-
Materials Planner
hace 4 semanas
Monterrey, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Materials Planner
hace 4 semanas
Monterrey, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...