Account Executive

Position Overview:
The Recall Solutions Account Manager ensures that all internal and external stakeholders maintain a high level of satisfaction with recall event execution services as he/she manages and assumes responsibility for planning, coordinating and executing a series of customer recall events as they occur.

The account manager takes ownership of the client relationship when a recall occurs and is intended to be the primary point of contact once the recall is initiated. The incumbent works within the Recall Solutions team to ensure proper knowledge of events for assigned customers.

Primary Responsibilities:
Manage the recall business process to ensure all areas of each recall are aware of and act in accordance with approved standard operating procedures.

Act as single point of contact for assigned customers and internal stakeholders in the event of a recall.

Interact with suppliers and partners to identify and resolve customer issues; seek process improvement opportunities and manage specific customer requests.

Conduct research and analysis to ensure recall event reports are accurate and available to the customer.

Manage forecasting and billing processes for assigned recalls.

**Requirements**:
Bachelor's degree (B.A./B.S.) from a four-year college or university.

2-3 years of related account or operations management experience in a transaction-based environment, preferably in one or more of the following fields: supply chain/logistics, food and/or drug manufacturing, quality assurance or technology; or the equivalent amount of training and experience necessary to complete the essential job functions/responsibilities of this position.

Ability to lead tactical issues on a daily basis and engage stakeholders.

Ability to remain calm and effectively manage multiple simultaneous tasks in a fast-paced, high-pressure environment.

Demonstrated strategic level written and verbal communication skills.

Proficient in Microsoft Office and Google Suite.

Proficient in AS/400 (or other similar computer systems).

Proficient in Salesforce.

Tipo de puesto: Tiempo completo

Sueldo: $24,000.00 - $28,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Caja de ahorro
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Seguro de gastos médicos
- Trabajo desde casa

Escolaridad:

- Licenciatura terminada (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: remoto híbrido en 67150, Guadalupe, N. L.