Night Manager

hace 6 meses

México Marriott International, Inc A tiempo completo

**Job Number** 23200655

**Job Category** Rooms & Guest Services Operations

**Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Monitoring Property Operations**
- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures supervisors maintain adequate levels of department supplies.
- Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
- Ensures employees are working in a safe environment.
- Manages all period-end inventories.
- Directs, monitors, and assists all overnight staff.
- Ensures guest tracking scores and employee opinion survey goals are achieved.

**Supporting Profitability and Revenue Goals**
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
- Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
- Administers plans and actions to keep chargebacks and rebates to a minimum.
- Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
- Manages employee hours.
- Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

**Managing and Conducting Human Resources Activities**
- Promotes participation in property safety-related programs.
- Monitors employee attendance and records absences/tardiness.
- Promotes teamwork and employee morale.
- Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
- Keeps employees informed regarding new operational procedures, standards, or programs.
- Ensures all employees have complete knowledge of emergency procedures.
- Ensures constant communication takes place between employees, supervisors and management.
- Provides orientation for new employees and ensuring all information is entered into computer.
- Helps direct supervisors to achieve their own development goals.
- Encourages employee relations through gifts, parties, outings.
- Creates incentives that will promote better service and profit for the property.
- Assists operations manager in processing employee payroll weekly.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graci

  • Night Manager

    hace 8 meses

    México Hilton A tiempo completo

    Night Manager A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure...

  • Night Manager

    hace 8 meses

    México Hilton A tiempo completo

    A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members...

  • Night Manager

    hace 6 meses

    México Hilton A tiempo completo

    Night Manager A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours. **What will I be doing?** As a Night Manager, you are the first point of contact for any general management related queries that arise outside normal operating hours. The...

  • Night Manager

    hace 7 meses

    México Hilton A tiempo completo

    A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours. **What will I be doing?** As a Night Manager, you are the first point of contact for any general management related queries that arise outside normal operating hours. The position has a...

  • Night Receptionist

    hace 8 meses

    México Hilton A tiempo completo

    A Night Receptionist provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Night Receptionist, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in...

  • Gerente de Contenido Digital

    hace 1 mes

    Ciudad de México, Ciudad de México Supreme Fight Night A tiempo completo

    **Resumen de la Empresa**Somos Supreme Fight Night, una empresa joven y ambiciosa en el deporte más emocionante que existe. Buscamos posicionarnos como la mejor liga de MMA de habla hispana y para lograrlo, trabajamos incansablemente para entregar a nuestros fans los mejores eventos posibles.**Descripción del Puesto**Buscamos a un profesional experimentado...

  • Content Manager

    hace 6 meses

    México Supreme Fight Night A tiempo completo

    **RESPONSABILIDADES** - Evaluación y desarrollo del plan y la estrategia de marketing. - Desarrollar y ejecutar la estrategia de marketing individual de cada red social. - Planificación y gestión de campañas publicitarias. - Creación de conciencia de marca y posicionamiento. - Estrategias de publicidad para los eventos programados. - Colaboración con...

  • Night Manager

    hace 6 meses

    México Marriott International, Inc A tiempo completo

    **Job Number** 24072086 **Job Category** Rooms & Guest Services Operations **Location** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Logistics Operations Manager Night Shift

    hace 1 mes

    Ciudad de México, Ciudad de México Sunset Transportation, Inc. A tiempo completo

    Job DescriptionWe are seeking a highly skilled Logistics Operations Manager to join our team on the night shift. This is a full-time position responsible for managing daily operations, including dispatching freight, building loads, and customer support.About the Role:Manage cross-border and intra-MX loads and shipments to ensure timely delivery and...

  • Auditor Nocturno

    hace 8 meses

    México Hilton A tiempo completo

    A Night Auditor maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. **What will I be doing?** As Night Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. A Night Auditor...

  • Social Media Agent

    hace 3 meses

    Ciudad de México, CDMX FeverUp A tiempo completo

    Hi, we're Fever We're excited you are checking out this job offer. We are _the_ leading global live-entertainment discovery tech platform with a clear mission**:to democratize access to culture and entertainment.** How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through...

  • Social Media Agent

    hace 3 meses

    Ciudad de México, CDMX FeverUp A tiempo completo

    Hi, we're Fever We're excited you are checking out this job offer. We are _the_ leading global live-entertainment discovery tech platform with a clear mission**:to democratize access to culture and entertainment.** How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through...

  • Service Delivery Manager

    hace 4 meses

    Ciudad de México, CDMX Dresden Partners A tiempo completo

    **Descripción**: At Dresden Partners, we are looking for talented individuals like you to join us as a** Service Delivery Manager.** We are a consulting firm specializing in recruitment, selection, and personnel management at both national and international levels. We act as a bridge to connect top talent with leading global companies across Mexico, LATAM,...

  • Manager, Content Solutions

    hace 4 meses

    Ciudad de México, CDMX Nielsen A tiempo completo

    **JOB PURPOSE/RESPONSIBILITIES**: - Operations management: Ensure teams follow procedures and deliver quality work. - Leadership: Set direction, manage resources, and create a positive environment. - Data analysis: Analyze data to improve processes. - Quality control: Collaborate with Quality Office to maintain high standards. - Change management: Drive and...

  • Night Auditor

    hace 6 meses

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 24019640 **Job Category** Finance & Accounting **Location** Courtyard Mexico City Vallejo, Calzada Vallejo 1090, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy. Record, store, access, and/or...

  • Social Media Agent

    hace 2 meses

    Ciudad de México, CDMX FeverUp A tiempo completo

    Hi, we're Fever We're excited you are checking out this job offer. We are _the_ leading global live-entertainment discovery tech platform with a clear mission**:to democratize access to culture and entertainment.** How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through...

  • Temporary Warehouse Manager

    hace 2 meses

    Ciudad de México, CDMX RDTGLOBAL SAPI DE CV A tiempo completo

    **JOB TITLE: TEMPORARY WAREHOUSE MANAGER** **Department: WAREHOUSE** **Date**: OCTUBRE 2024 *** Support activities in Warehouse - Coordinate units in warehouse, (units to be loaded according to authorized curtains, revision of fumigation certificate in unit and that it is clean and without trace of liquids for loading). - Request curtain opening with...

  • Sales Manager Kimpton Virgilio

    hace 4 meses

    Ciudad de México, CDMX Kimpton A tiempo completo

    Ready to spread the word about our exceptional guest experiences? We’re searching for a Sales & Marketing Manager with the strategic nous to help us beat our room night sales goals. Night after night. A little taste of your day-to-day: Every day is different, but you’ll mostly be: - Managing daily sales activities and coaching your team to deliver to...

  • Otr Manager

    hace 7 meses

    México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - A completed Bachelor’s Degree or 2+ years Amazon experience. - 2+ years of Direct management experience for employees and their performance. - 2+ years of experience with performance metrics and process improvement (why-why, data analysis tools). - Flexible to work...

  • Temporary Position of Warehouse Manager

    hace 2 meses

    Ciudad de México, CDMX RDTGLOBAL SAPI DE CV A tiempo completo

    **JOB TITLE: TEMPORARY POSITION OF WAREHOUSE MANAGER** **Department: WAREHOUSE** **Date: OCTOBER 2024** *** Support activities in Warehouse - Coordinate units in warehouse, (units to be loaded according to authorized curtains, revision of fumigation certificate in unit and that it is clean and without trace of liquids for loading). - Request curtain...