Customer Service Representative

hace 7 meses

Guadalajara, México Plexus Worldwide A tiempo completo

**We're hiring a Customer Service Representative in Mexico**:
**About this position**

The Customer Service Representative, Mexico is responsible for handling inbound inquiries from Ambassadors, customers and potential customers for Mexico. The representative is expected to answer questions and resolve any issues presented by the Ambassador or customer in a prompt and professional manner. The representative will enhance company relations with Ambassadors and customers by establishing a relationship and developing rapport. The call types will include general, orders, and product information and may require the representative to work with various departments to resolve.

**Who will love this job**?**
- **An efficient worker, **you thrive in a fast-paced environment and multitask without breaking a sweat.
- **A great teammate**, you are able to contribute and thrive within a fast-paced environment
- **A** **people person,** you are a customer-focused individual with an ability to understand others.

**What you'll do**
- You research and resolve issues related to Ambassador's business (Commissions, qualifications, lost packages, delivery delays, wrong destination, address confirmation, etc.)
- Your a liaison between Ambassador and appropriate department for the solution of a problem.
- You handle incoming requests from Ambassadors and other Plexus departments to provide adequate answers to Ambassadors.
- You identify potential problems through daily activity, based on common issues being presented and provide corrective and preventative information on the order entry process procedure.
- You ensure daily Order Entry activities and responsibilities are fully met by supporting as required.
- You verify all incoming information, evaluate possible solution and make sure every issues has been resolved or attended in a timely manner.
- You learn and understand the Marketing Plan as it pertains to Ambassador Services Operations and the company.
- You keep abreast of new information on products, promotions, processes and procedures to provide consistent information and explanations to Ambassadors.
- You cross-train with other departments and assist during peak periods.
- You directs inbound questions to the appropriate departments for resolution.
- You remain flexible in hours available for work. Representatives are scheduled depending on their availability and the company's needs within hours of operation.
- You maintain excellent attendance and punctuality standards.

**You should have**
- High School Diploma or equivalent.
- Associate's degree in Business, Communications or related field preferred
- You have 1 year of customer service or administrative support in a service industry. Basic to intermediate computer skills.
- You have 2 years of customer service experience within a call center environment. Intermediate computer skills including Microsoft office proficiency and use of MLM software preferred
- You're fluent in English and Spanish/French preferred

**About Plexus?**

Plexus Worldwide is a leading direct-sales company founded in Scottsdale, Arizona, where it remains a top employer and economic driver. For the past 14 years, Plexus has been focused on igniting hope, health, and happiness, through their science-backed nutritional products and skincare, as well as an exciting home-based entrepreneurial opportunity.

As a 6-time Best Places to Work winner, the company enjoys a strong organizational culture and has a deep commitment to giving back to communities in need.

**Our Core Values**

We contribute to the overall growth and success of Plexus by embracing the Plexus core values:

- We are One Plexus.
- We are accountable.
- We get the job done right.
- We empower others.

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