2247 - Production Scheduler 2

hace 3 semanas

Ciudad de México IQVIA A tiempo completo

Job Overview
Under guidance monitors status of all productions and takes appropriate action to ensure that all products are delivered on-time.

Essential Functions
- Learns to use professional concepts.
- Applies company policies and procedures to resolve routine issues.
- Works on problems of limited scope.
- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Builds stable working relationships internally.
- Normally receives detailed instructions on all work.
- Monitors the production environment using IQVIA tools.
- Builds master schedule for assigned products and reviews schedules produced by other schedulers.
- Responds to job failures/issues and correct problems/issues when possible according to established procedures.
- Monitors daily performance of all processing and reviews against schedule.
- Takes corrective action as required, including prioritization of data processing workload, communication and coordination with other operational and user groups, and escalation of issue through problem management process.
- Reports status of all products on a daily, weekly, and monthly basis.
- Updates standard operating procedures (SOP) as required.
- Supports an off-shore production hub and may advise on the scheduling of day to day activities to ensure high quality, accurate and timely deliverables which meet requirements.
- Supports the business/department in development and implementation of new systems and offerings

**Qualifications**:

- High School Diploma or equivalent Req
- Five (5) years work experience Req
- Previous experience in production operations. Req
- Thorough knowledge of scheduling software packages used by IQVIA and IQVIA production standards.
- Ability to navigate the production and Windows/NT environments.
- Thorough understanding of production environment requirements.
- In-depth knowledge of all IQVIA products.
- Proficiency in verbal and written communication.
- Excellent analytical/problem solving skills.
- Thorough understanding of product and platform interdependencies.
- Ability to present alternatives for recovery when off-schedule conditions arise.
- Ability to deal with all levels within the organization and effectively present issues and alternatives and to work without day-to-day supervision.

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