Onboarding Contractor

**About this Role**

As an Onboarding Specialist, you'll ensure our customers get the most out of our cloud-based VoIP phone systems. You'll work closely with clients and our internal teams to make their transition to our VoIP solutions seamless. With your technical expertise, troubleshooting skills, and unwavering commitment to exceptional customer service, you'll be the driving force behind our clients' communication transformation. This role, situated in our Operations Department and reporting to the Operations Manager, offers an exciting opportunity to shape the future of business communication.

This is a 100% remote contract position based in Mexico. Contractors will assist customers across North America.

Contractors must provide their equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and dedicated workstations.
- Handle number porting requests
- Provide timely resolution of customer escalations, requests, or issues
- Identify and communicate trends in common system issues to the Operations Manager
- Take on additional duties as assigned to support the evolving needs of the role
- Maintain customer satisfaction metrics and KPIs

**About You**
- Proficient in written and spoken English
- Technically adept and excited to learn about VoIP technology. Experience in telephony is a plus
- Highly organized, detail-oriented, and great at multitasking
- Skilled in project management and workload prioritization
- Capable of handling concurrent incoming and outgoing calls
- Confident, articulate, and professional communication skills
- Empathetic, able to relate to customers, and proficient in conflict resolution
- Quick learner in fast-paced, technical environment
- Strong intrapersonal and interpersonal skills
- Effective problem-solving abilities
- Time management skills for efficient ticket triage
- Responsible for maintaining a suitable workspace with a computer, reliable internet, functioning webcam, microphone, and speakers

Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company's innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.

We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.

**Notice at Collection to Applicants Residing in California