Hospitality Manager

hace 2 semanas

Playa del Carmen, México Palladium Hotel Group A tiempo completo

**Descripción**:
¿Tienes visión de negocio? ¿Buscas un entorno dinámico, profesional, con un lugar para tus ideas y con espacio para crecer en tu carrera? Si es así, Queremos conocerte En Palladium Hotel Group estamos buscando **un/a Hospitality Manager** en **Grand Palladium**

Es la persona encargada de analizar y gestionar los reviews publicados en las diferentes plataformas de internet como Trip Advisor, Google, Booking, Expedie, etc.

**TUS FUNCIONES SERÁN**:

- Encuestas de in house
- Monitorear las plataformas de reputación online y dar respuesta en el menor tiempo posible siguiendo las políticas de cada plataforma.
- Identificar a los clientes hospedados que hayan publicado en alguna plataforma e informar a los departamentos involucrados
- Identificar las reseñas con contenido inapropiado para realizar el reporte oportuno
- Reportar (bajo instrucción de la Dirección) cualquier chantaje de comentario negativo
- Realizar el conteo de menciones de colaboradores
- Alimentar el reporte de áreas de mejora con los comentarios negativos de los huéspedes

**A cambio de tu compromiso y motivación, te ofrecemos**:

- Posibilidades reales de desarrollo en una empresa en expansión internacional.
- Excelente ambiente de trabajo.
- Beneficios superiores a la ley.
- Formación continua y experiências de aprendizaje enriquecedoras.

**Requisitos**:

- Experiência mínima de 1 año en el área de relaciones públicas, gestión de clientes o asistente de dirección de alojamiento o división cuartos. Conocimiento de foros, ota´s y reputación online (Tripadvisor, holiday check, expedia, booking, reviewpro). Capacidad de redacción, de manera que aseguremos la imagen que se trasmita a través de las palabras y siga una corrección total en cuanto a gramática y expresión. Conocimientos de informática.
- Condiciones especiales: conocimientos de la cadena hotelera Palladium.
- Español, inglés, francés y alemán Alto.

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