Cx Project Manager

hace 2 meses

Ciudad de México Uber A tiempo completo

**About the Role**
***

At Uber, providing excellent customer support to our users is a core feature of our product experience. As a CX Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, aiming to build a great experience for Eaters in the Delivery Business across different modalities (i.e. Automations, In-App Support, Phone, Chat, etc.). You will have a deep understanding of the goals of the business and seek to be a key ally to the Ops teams.

You will take a data-driven approach to identify customer struggles and collaborate with the Operations, Product, and CommOps teams to create new processes, or improve existing ones that detract from the customer experience.

We are looking for a fierce customer advocate who is an excellent relationship builder, project manager, and process optimizer.

**What You'll Do**
***
- You will work closely with other internal members of the Community Operations team as well as other of our key partner groups like Operations & Product to cultivate a strong customer-centric culture.
- Be the internal voice of the customer to continuously improve the experience, by identifying the main customer difficulties across their journey and prioritizing main opportunities.
- To design the support strategy, ticket resolution guidelines, KBs, DR, and/or R&A strategy and improvements.
- Autonomously looking into data and turning it into relevant product, support, and operational improvements
- Provide insights from customer interactions to stakeholders to influence and facilitate decisions

**Basic Qualifications**
***
- Fluent in English, and Spanish / Portuguese
- Immediate availability to live in Mexico City / São Paulo
- Project and/or program management experience: 3+ years of experience managing multiple moving parts with resource constraints
- Excellent stakeholder management skills: Keen understanding of the goals & priorities of your partners. Experience in encouraging results in areas that aren't in your immediate responsibility.
- Excellent critical thinking and problem solving: Proven ability to optimize and create support processes in a practical manner
- Excellent communication skills: Ability to create and present decks and develop written communication pieces to engage people within different levels and organizations
- Excellent execution and high standards: You are someone who finishes what they start and keeps iterating until a process works flawlessly almost every time
- Customer obsession: You have a genuine passion for our drivers and riders and want to be a force for positive change in their touch points with Uber

**Preferred Qualifications**
***
- High-growth operations experience
- SQL
- Customer support experience
- Six Sigma, Change Management, and/or Project Management certifications
- Experience working with remote or international teams

  • Mex Cx Manager

    hace 2 meses

    Ciudad de México Santander A tiempo completo

    MEX CX Manager Country: Mexico **WHAT YOU WILL BE DOING** Funciones: - Creación y coordinación de textos referente a experiência del cliente, para contenidos en publicaciones internas. - Gestión y emisión de comunicados que refuercen la cultura Customer Centric. - Contribución en planeación y gestión de eventos. - Contribución en implementación...

  • Cx Project Manager

    hace 2 meses

    Edo. de México Ipsos Zrt. A tiempo completo

    **Descripción general del rol: - **Gestión de los proyectos asignados al área de CEX, alineados con los estándares y metodología de Calidad de Ipsos. **¿Qué estaré haciendo? - **Gestión completa de los proyectos a cargo, orientación al equipo en términos de análisis e interpretación de resultados y construcción de presentación de resultados,...

  • Cx Product Manager

    hace 2 meses

    Ciudad de México Cisco Systems A tiempo completo

    What You'll Do Customer Experience (CX) is one of Cisco’s fastest growing organizations and the CX Portfolio Management & Go-To-Market team is at the forefront of redefining how Cisco's services portfolio delivers recurring value to our customers & partners. We are simplifying CX, while driving a lifecycle approach with sales and partners, and enabling...

  • Finance Manager, Ww Cx Fp&a

    hace 4 días

    Ciudad de México Cisco Systems A tiempo completo

    **What you'll do**: - Take ownership over a key CX department budget, drive forecast management, and maintain business relationships with key stakeholders - Make financial recommendations to business partners based upon data-based insights and track risks / opportunities to forecast and plan - Drive robust financial modeling, databook management /...

  • Project Manager

    hace 1 mes

    Ciudad de México Siemens Energy A tiempo completo

    Experienced Professional In this role, Project Manager will be responsible of the planning, execution, and delivery of projects within our organization. The following skills are required for this role: - Project Management Expertise: The Project Manager should have strong project management skills, including the ability to lead teams, manage budgets, set...

  • Project Manager

    hace 2 meses

    Ciudad de México Divelement Web Services A tiempo completo

    Welcome to Divelement Web Services - where we turn ideas into reality! As a Project Manager at Divelement, you will have the opportunity to lead and deliver exciting web development projects for our clients. We are seeking a skilled and experienced Project Manager who can effectively manage all aspects of project planning, execution, and delivery. Join our...

  • Project Manager

    hace 1 mes

    Ciudad de México Atos A tiempo completo

    **Publication Date**: Mar 14, 2023 **Ref. No**: 472572 **Location**: Mexico City, Mexico city, MX, 06600 The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right...

  • Cx Operations Manager

    hace 2 días

    Ciudad de México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Project Manager

    hace 2 meses

    Ciudad de México Nubaj IT & consulting A tiempo completo

    Project Manager Formación. - Ingeniero en Sistemas, Licenciatura en informática o carreras afines - Certificación como Project Manager Professional (deseable) - Certificación en Scrum Master (requisito) - Inglés nível medio (entenderlo y comunicarse). - Conocimiento de Seguros (Deseable). - Conocimiento y manejo de herramientas de gestión de...

  • Project Manager

    hace 1 semana

    Ciudad de México Untold A tiempo completo

    En The Juju México estamos buscando un/a Project Manager para sumarse a este gran equipo. **Requisitos**: 3 años de experiência en proyectos integrales con foco en digital Actividades: Apoyo al equipo de cuentas y gestión de proyectos

  • Project Manager

    hace 4 días

    Ciudad de México Global Hitss A tiempo completo

    **Global Hitss** Empresa de Soluciones Digitales y Servicios de TI con 30 años de experiência en el mercado, y más de 8 mil colaboradores en Latinoamérica, Estados Unidos y Europa. Estamos buscando nuestro próximo **PROJECT MANAGER** Amplia experiência Project Manager con SCRUM Conocimiento y experiência en marcos de trabajoPMI, SCRUM, ÁGIL,...

  • Project Manager

    hace 1 mes

    Ciudad de México Next Technologies A tiempo completo

    Estamos en búsqueda de talento como **Project Manager** **para unirse a nuestro equipo de trabajo. - **Perfil**_ **Conocimiento en**: - MS Project - Plan View - SAP - DevOps - Experiência en gestión de proyectos de TI - Habilidad para tomar decisiones - Buen desempeño en ambientes de presión - Habilidades de comunicación y organización - Con...

  • Project Manager

    hace 2 meses

    Ciudad de México Santander A tiempo completo

    Project Manager Country: Mexico **WHAT YOU WILL BE DOING** **Perfil**: - Administración y seguimiento a plan de trabajo, entregables, gestión de riesgos, dependencias y prioridades. - Administrar los KPI del proyecto, preparación y reportar estado del proyecto, - Gestión financiera del proyecto: presupuesto, PV, EV, ETC, EAC - Reporte de estados a...

  • Project Manager

    hace 3 semanas

    Ciudad de México WTW A tiempo completo

    **The Role** - Ensure an efficient, professional service is provided to meet all client/employees' needs and to promote the Willis Towers Watson brand. - Take overall responsibility for an agreed set of client implementation and renewal projects. - Utilize knowledge of business and systems - especially Benefits Access - to ensure a smooth administration...

  • Project Manager

    hace 2 meses

    Ciudad de México Global Hitss A tiempo completo

    Empresa que está desarrollando la Sociedad Digital, te invita a sumarte a nuestro equipo Líder en Tecnologías de la Información. **PROJECT MANAGER** - **Amplia experiência Project Manager con SCRUM**: - Conocimiento y experiência en marcos de trabajo PMI, **SCRUM**, ÁGIL, SAFe. - Liderazgo. - Coordinación de equipos de trabajo multidisciplinarios...

  • Comunity Manager

    hace 1 mes

    Ciudad de México Cx Racing A tiempo completo

    **Community Manager** Escolaridad: Nível licenciatura Comunicaciones, Tecnología de la información, Diseño Gráfico /Mercadotecnia o afín **Experiência**: Experiência mínima de 1 año en comunicación visual o afín. **Requisitos** - Indispensable: manejo de Meta Business Suite - Apps de redes sociales. - Manejo del software de diseño de video e...

  • Project Manager

    hace 2 meses

    Ciudad de México LLYC A tiempo completo

    **Alcanza tus metas profesionales y desarrolla tus habilidades en la mejor agencia para trabajar en México** En **BESO by LLYC** estamos buscando un **Project Manager** que tenga capacidad analítica, visión creativa y orientación a la calidad de los entregables al cliente. **Que ofrecemos**: Seguimiento puntual y profesional a diversidad de proyectos...

  • Project Manager It

    hace 1 semana

    Ciudad de México LVMH A tiempo completo

    **Position**: Project Manager IT **Profile**: **Project Manager IT** **Education and Experience Requirements** - Bachelor’s degree in computer science or related field - PMP or Project Management Certifications is a plus - Minimum of 5 years of IT project management experience About the position: - Direct Report to the Mexico COO and CIO Latam -...

  • Project Manager

    hace 3 días

    Ciudad de México EMCA Recursos Humanos A tiempo completo

    **Project Manager** **Requisitos**: Edad: 30 a 40 Sexo: Indistinto Escolaridad: Ingeniero industrial, contador o Lic. en administración Experiência mínima de 3 años en puesto similar Indispensable experiência previa en planeación de proyectos o como project manager Manejo de paquetería office Funciones Responsable de los procesos de: -...

  • Project Manager Ii

    hace 3 semanas

    Ciudad de México Fortrea A tiempo completo

    Typically under the direction of a Senior Project Manager/Project Director, the Project Manager oversees and manages domestic, regional and/or global projects. Responsibilities typically include managing project teams, communications, risk, scope, schedule, cost, quality, and stakeholders effectively ensuring that variance from plan is proactively and...