Driver Onboarding Strategy Sr. Analyst

hace 6 meses

Tlahuac, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
We are searching for a highly motivated individual to be part of one of the main cornerstones of the business, leading the driver onboarding strategy. If you like working in a fast-paced environment, solving and identifying real problems, and translating them into clear and meaningful actions this is the perfect position.

In this role, you will need to have a solid foundation in Product management and data insights, be able to handle several work streams from a strategic perspective, and stakeholder management in LatAm and China, and at the same time deep dive into the details to identify gaps and/or improvement opportunities in the onboarding. Prioritization and a sense of urgency are critical, as screenings directly impact business metrics and funnel.

This role will be based in Mexico City

Role Responsibilities:
**Key Responsibilities**:

- Lead Onboarding product and project implementation to all product lines, design solutions to support business growth, and innovate in the Onboarding process.
- Deep dive into data to generate insights and action plans, identifying business opportunities, as well as efficiency and experience strategies. Diagnose root causes and suggest tactical solutions, as well as product alignments.
- Vendor management: Defining processes and setting targets for process improvement, cost management, metrics monitoring, and product alignment.
- Product launches: Partner functional teams (Legal, GA, PR, Product Ops, CX, HQ, etc), product and local ops to plan and prepare for product launches, developing playbooks and ensuring smooth execution of the product launches.
- Prove existing or develop new processes to keep us as efficient as possible, optimizing for funnel conversion and cost reduction. Partner with local teams and data analysis to identify improvement opportunities for existing features.

Role Qualifications:
**What we look for**:

- Graduates from Business Administration, Economics, or Engineering
- At least 3 years of experience in consulting, or project/product management in tech companies.
- SQL knowledge required (Intermediate preferred)
- Data-driven thinking, focused on results, willingness to own projects and make them happen.
- Professional proficiency in Spanish and English, both spoken and written.
- Detail-oriented and able to deliver results with high expectations on timeliness and quality
- Ability to manage several projects simultaneously in a constantly evolving environment.
- Vendor knowledge: negotiation skills (Optional)

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of

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