Helpdesk Analyst

Requirements:

- **C2 Portuguese level** (this means that you lived in the country for more than 15 years)
- **intermediate-advanced English level**:

- Live in Mexico and be a Mexican citizen, have permanent residency or have a temporary visa to work in the country for at least 1 year.
- **Live in one of the following cities**:
CDMX, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacualcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla
- Availability to work 45 hours per week (Monday to Friday)
- Availability to work during the following schedule: 4:00AM a 3:00PM (9 hours per day)
- Have at least your high school TRANSCRIPT (During the selection process we will be asking you to send it to us, so it is important to have a digital copy of an OFFICAL proof of high school completion. This means your transcript)
- 6 months experience in customer service
- **Availability to start working with us on January 16th, 2023**

We Offer:

- GROSS SALARY: $20,300 MXN
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company

Activities
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

**Salary**: $20,300.00 per month

Application Question(s):

- Do you have an intermediate English level ?
- Do you have a C2 pronunciation in Portuguese? (This means that you've lived in the Brazil for more than 15 years)
- How many years did you lived in Brazil?
- Do you have your high school transcript?
- Do you live in one of the following cities?

CDMX, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacualcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla

Expected Start Date: 16/01/2023