Helpdesk Senior Associate

hace 2 semanas

Guadalajara, México NTT DATA A tiempo completo

We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time

Location: Remote

**Requirements**:

- Availability to work 45 hours per week
- Advanced English & Require French Language
- Looking to work in IT Environment
- 6 months of experience in Customer Service

We Offer:

- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company

Activities
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

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