Virtual Video Transcriptionist

PLEASE READ BEFORE YOU APPLY

About Us: RFS Communications and Marketing is a Mexico based independent company which provides customer service and marketing services to clients outside of the country. Our main customer base is full-service moving companies and the storage industry. Become part of our growing team and work for a company that creates great customer experiences. What are we hiring for? We are hiring Virtual Video Transcriptionist (Cuber) / Customer Service Representative to join our growing Team

**Responsibilities in Cubing**:

- Responsible for reviewing video surveys of client’s homes to assess and determine the number of boxes and shipping containers required to successfully move all items.
- Understand the difference in box sizes (small, medium and large) and shapes (wardrobe and dish boxes) to properly store a client's belongings. For larger items (sofas, tables, bookshelves, etc.) you will need to research on google the measurements and weight sizes.
- Coordinate and communicate effectively with team members and other departments.
- This role requires working closely with the Survey Team to ensure clear video files and completed documents for clients requiring our moving services.
- The role requires shift work and flexibility is an asset.

**Responsibilities in Customer Service Representative**:

- As a customer service representative, you are responsible for following up with customers who have input their information online. These customers have shown interest in our services.
- Your main focus will be confirming details and transferring calls to the sales department.
- Hours of operation are from **8am - 12am EST Monday - Friday, Saturday 9am - 9pm EST and Sunday 9am - 12am EST.**

**Requirements**:

- We are looking for high achievers with exceptional attention to detail as you’re responsible for determining the appropriate amount of boxes and moving materials per site.
- At least two years experience in a transcribing role is considered an asset.
- Active listener, critical thinker and able to meet tight deadlines.
- Proficiency with computers, video files and the ability to learn new software
- Able to multi-task and adapt quickly in a fast-paced environment.
- Self-motivated to work productively in a virtual environment

**Technical Requirements**:

- Personal computer (Windows 10 or higher) and **USB Headset**:

- Minimum of 4 core processor or HIGHER
- At least **8GB of Ram**:

- High speed internet with direct connection **(no Wifi)** **25mbps** download **10mbps** upload
- 2 Monitors

**Salary**: $15,000.00 per month

Application Question(s):

- Technical Requirements:
Personal computer (Windows 10 or higher) and USB Headset
Minimum of 4 core processor or HIGHER
At least 8GB of Ram
High speed internet with direct connection (no Wifi) 25mbps download 10mbps upload
2 Monitors

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Application Deadline: 28/02/2023
Expected Start Date: 27/02/2023