Supervisor , Member Compensation Transactional

Overview:

- Recruiter: Montserrat Tavares
- Position reports to: Brenda Rivera

The position will supervise the daily transactional and administrative operations of Member Compensation agents providing leadership, operational expertise, and motivation across the team. The MC Supervisor will collaborate building strong internal relations with GBS Member Operations Transaction Management and interact frequently with GBS Service Management Framework as well with internal/external customer (Region, Countries and Corporate).

The GBS model foundation is based on operational efficiency, scalability, quality, controls, risk mitigation and continuous process improvement, its pivotal for the position works towards these standards. The MC Supervisor will monitor metrics/KPIs driven collaborating with the fulfillment of the Service Partnership Agreements pursuing the cost per transaction reduction using continuous improvement, automation, and global standardization of the end-to-end processes.

The supervisor in conjunction with MC Management and Member Operations Transactional Management will continue assess for reskilling and/or upskilling opportunities.

Accountable for strategies focused on the enhancement of the GBS organization capacity through technology and innovation

- STATEMENT:

- Work Closely and establish strong business partnership relations with Member Operations GBS Services Management Framework Team ensuring SPA's execution and commitment
- Ensures the earnings adjustments procedures are balanced between compliance with Herbalife policies and guidelines, but flexible to the needs of the Distributors.
- In coordination with Management, Worforce asses and priortize workload, monitor performance and departmental metrics
- Ensure IR has appropriate approval signature, and supporting documentation when applicable to validate adjustment
- Ensures the Earnings Adjustments procedures are balanced between compliance with Herbalife policies and guidelines, but flexible to the needs of the Distributors.
- Always welcome ideas, foster innovation and change management culture
- Conduct meetings with staff to provide guidance, direction and constructive feedback as it relates to job functions.
Schedule regular staff meetings to share information.
- Ensures adequate training programs including upskilling and reskilling of the staff accommodating the updated GBS operation model requests
- Liaise with the regional customer facing functions regarding performance levels and future service delivery opportunities
- Prepare performance appraisal of all direct reports when needed
- Collaborates on the succession planning and talent review programs
- Facilitate promotion of Member Operations transactional global process standards with transparent, approved local variances where necessary for regulatory or business operational reasons
- Delegate tasks effectively to develop others and prepare for future leadership assignments.

Job Qualifications:

- QUALIFICATIONS:
**Skills**:Required
- Strong verbal/written Bi-lingual English/Spanish communication - (B1)
- Problem solving and troubleshooting skills
- Ability to motivate, coach, counsel and guide staff
- ** Strong analytical and research capabilities**:

- Ability to set and attain meaningful goals for self and work group
- Strong numerical skills and ability to work in multiple currencies
- Not having administrative actions in the last 12 months (written warnings, suspensions).
- No Unexcused Absences in the last 6 months.
- Performance rating minimum at «Meets Expectations (2.0)»

Preferred
- Experience with continuous improvement, Sales Force and RPA (Robot Process Automation) technologies.
- Knowledge of the Herbalife Marketing Plan
- 2-4 years of experience working in a leadership role

**Education**:
Required
- Bachelor Degree (Administration, Actuaria, Marketing or related)

Preferred
- Financial Background
- Knowledge of the Herbalife Marketing Plan
- Experience in Global Business Services environments