Customer Service Rep

hace 4 semanas

Tijuana, México Ensambles Hyson S.A. de C.V. A tiempo completo

**OVERVIEW**:
Primary responsibilities are providing outstanding Customer Service by resolving customer product issues over the telephone and ensure their experience is memorable. Also as a team member you will be of support to the team’s needs and assist in data entry and order management.

**PRINCIPAL RESPONSIBILITIES**:

- Enter sales orders through the company's ERP system
- Resolve customer Product / Order issues in a courteous and professional matter, both outbound and inbound
- Serve as a first point of contact and escalate situations where you require support from Sales, Marketing, Manufacturing Plants, Finance and Carries
- Process return goods requests, other service issues and any other adjustments for customers
- Coordinates shipping requirements with distribution centers
- Support on maintenance to the ERP System
- Learn about technical aspects of our products
- Think outside the box by proposing improvements to processes
- Maintain work documents updated
- Ability to provide excellent judgment in ambiguous situations and creative problem solving
- Must meet and comply with department and company policies, procedures, objectives and regulations

**MINIMUM QUALIFICATIONS**:

- Excellent communication skills both written and verbal in English to communicate with external and internal customers, or other groups within the company in a professional way
- 1 - 2 years’ experience in the areas of customer service, technical support, order entry and perhaps inside sales for customer within the United States
- Knowledgeable in MRP, ERP, EDI, CRM, Oracle, MS Office and e-commerce platforms
- Must have flexibility to work within a flexible schedule that may include 12hrs/day operations and different work schedules, may include weekends
- Ability to work in extended periods on the telephone helping customers, including customer follow up
- Initiative to identify issues and areas of need and implement solutions
- Excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)
- Require a high school or technical degree
- Coordinate sales effort with other departments
- Ability to travel (Visa)

**DESIRED QUALIFICATIONS**:

- BS or BA degree in a technical or a related field
- Possess working knowledge of Irrigation products, systems and customers.
- Ability in working with high end technical troubleshooting support groups
- Advanced computer skills
- Leadership and project management skills
- Able to work with Team objectives.

Tipo de puesto: Tiempo completo

Sueldo: $1.00 - $2.00 al mes

Horario:

- Lunes a viernes

Experiência:

- Customer Service: 2 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)

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