Dialler Analyst

hace 5 meses

Azcapotzalco, México HSBC A tiempo completo

-Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Dialler Analyst.**

**Principal Accountabilities**:

- Follow all compliance and governance procedures in line with the appropriate guidelines applicable in the business units.
- Work with other Contact Management team members to develop and implement ‘best practices’ within the Region.
- Ensure that all Contact Management related activities meet the conduct risk guidelines.
- Communicate all potential gaps appropriately, even outside of one’s immediate responsibility.
- Read and understand the relevant policies, and undertake any regulatory / compliance training.
- Perform quality checks and support process standardization as directed.
- Suggest process improvements.
Requirements
- A good contact channel related background is preferred to address all of the technical considerations that the role demands.
- At least 4 years of experience in contact management and digital technology is preferred.

**Skills**
- Advanced English written and verbal communication
- Influencing skills and ability to liaise with members of management.
- Numeracy skills.
- Attention to detail.
- Flexible and receptive to change. Should be able to work in 24*7 environment with extended hours
- Able to work under pressure and meet deadlines.
- Understanding of procedures and systems.
- Demonstrates a strong understanding of the channels used by Contact Management.
- Graduate level education preferred

  • Dialler Analyst Expert

    hace 2 días

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    HSBC is one of the largest banking and financial services organizations in the world. We're seeking an experienced professional to join our team in the role of Dialler Analyst.

  • Dialler Analyst

    hace 3 semanas

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Are you looking for a challenging role where you can make a real impact? HSBC is seeking an experienced professional to join our team as a Dialler Analyst.Key Responsibilities:Ensure compliance with all relevant guidelines and regulations in the business units.Collaborate with the Contact Management team to develop and implement best practices within the...

  • Dialler Analyst

    hace 2 meses

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Unlock your potential in a dynamic and challenging role at HSBC, one of the world's leading banking and financial services organizations.We are seeking an experienced professional to join our team as a Dialler Analyst, where you will play a critical role in driving business growth and delivering exceptional customer experiences.Key Responsibilities:Ensure...

  • Dialler Analyst

    hace 1 mes

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Unlock your potential in a dynamic and challenging role at HSBC, one of the world's leading banking and financial services organizations.We are seeking an experienced professional to join our team as a Dialler Analyst, where you will play a critical role in ensuring the highest standards of customer service and quality.Key Responsibilities:Develop and...

  • Dialler Analyst

    hace 1 mes

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Unlock your potential in a dynamic and challenging role at HSBC, one of the world's leading banking and financial services organizations.We are seeking an experienced professional to join our team as a Dialler Analyst, where you will play a critical role in ensuring the highest standards of customer service and quality.Key Responsibilities:Develop and...

  • Dialler Analyst

    hace 2 meses

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    **About HSBC**HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.**Job Summary**We are seeking an...

  • Dialler Analyst

    hace 5 meses

    Azcapotzalco, México HSBC A tiempo completo

    If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies...