Dialler Analyst

-Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Dialler Analyst.**

**Principal Accountabilities**:

- Follow all compliance and governance procedures in line with the appropriate guidelines applicable in the business units.
- Work with other Contact Management team members to develop and implement ‘best practices’ within the Region.
- Ensure that all Contact Management related activities meet the conduct risk guidelines.
- Communicate all potential gaps appropriately, even outside of one’s immediate responsibility.
- Read and understand the relevant policies, and undertake any regulatory / compliance training.
- Perform quality checks and support process standardization as directed.
- Suggest process improvements.
Requirements
- A good contact channel related background is preferred to address all of the technical considerations that the role demands.
- At least 4 years of experience in contact management and digital technology is preferred.

**Skills**
- Advanced English written and verbal communication
- Influencing skills and ability to liaise with members of management.
- Numeracy skills.
- Attention to detail.
- Flexible and receptive to change. Should be able to work in 24*7 environment with extended hours
- Able to work under pressure and meet deadlines.
- Understanding of procedures and systems.
- Demonstrates a strong understanding of the channels used by Contact Management.
- Graduate level education preferred