Claims Agent

**Vacante para la empresa AXA ASSISTANCE MÉXICO S.A. DE C.V. en Col. El Refugio -León, Guanajuato**:
At AXA Partners Mexico, we know that we can empower people to lead better lives, and to achieve this, we require the best talent within our offices.

Who are we?

We are the global entity of AXA dedicated to co-creating and distributing simple, innovative, customer-centric solutions with partners, combining insurance, assistance, and other value-added services.

**Responsibilities**:

- Calls & Claims Handling - receive, validate, assess and process new and continuing claims.
- Handle complex calls & Claims escalated by Junior Associates or EXP.
- Responsible to provide good service to customers by achieving and surpassing customer expectations and take responsibility for resolving any customer service issues relating to our customers.
- Play an active role to drive customer service excellence by ensuring achievement of productivity and quality assurance metrics.
- Complaints

Handling - receive, validate asses and resolve new complaints.
- Act as a point of reference for colleagues.
- Deputise for the Manager in their absence.
- Take a key role in the training programmes, championing change, coaching the team and handling quarries.
- Produce reports and statistics on work as requested by Manager.

**Requirements**:

- Fluent Spanish and English languages.
- Excellent communication skills with track record of dealing with colleagues and customers at all levels.
- Technical degree or above.
- Two previous years’ experience in similar position.
- Two previous years’ experience as Claims & Customer Service Associate with track record of excellent performance.

Let your confidence be stronger than your fears.

KnowYouCan

We are a company that respects diversity and promotes inclusion. We do not engage in any form of discrimination, nor do we request medical certificates for HIV or pregnancy.

**Nível de educación deseada**:
Superior - trunco

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Atención al cliente

**Industria**:
Seguros / Aseguradora

**Habilidades**:

- Inglés avazado
- Facilidad de palabra