Specialist Business Intelligence

hace 2 semanas

Ciudad de México BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Main goal**:
The Business Support Analyst participates actively in commercial planning efforts by providing unbiased, objective, in-depth information about current and future markets, product performance, customers, and competitors. Additionally, identifies critical business issues and opportunities for growth, collaborates with Renal & HP teams, and works to embed an external market point-of view into the strategic direction of the company.

**Essential duties and responsibilities**:
**Customer Relationship Management**
- Collect and organize a wealth of data pertaining to individual and group consumer profiles.
- Increase the speed at which is resolved the problems customer for finally improve client satisfaction.
- Get feedback from our clients for creates actions and activities directed for give them more satisfaction with the services and products Baxter
- Control all the opportunities that the team of specialists and KAE register, giving them the necessary regu
- lation. Generate the indicators on the performance of the opportunities.
- Show how to being transparent, easy to connect with and ready to provide rapid support and services, will foster the development of a strong and appealing brand image.
- Provide the data that your CRM system collects and used as part of employee reviews and employee incentive programs.

Focus on the service, based in customer satisfaction, this focus to support our Business Units en their main goals.
- Work with marketing and commercial for send out materials targeted to customers with interests and purchasing abilities specific.
- Increase customer engagement via social networking.

**Business Intelligence**
- Support in market evaluation to support launch activities for new products.
- Evaluate the market landscape, monitor changes and analysis trends in market dynamics and competition.
- Provide recommendations on marketing strategies and tactic effectiveness.
- Provide an objective market viewpoint based on an in-depth understanding and analysis of customer and environmental information.
- Communicate Financial key indicators throughout the organization.
- Partner with sales/marketing, business development, medical, regulatory, finance, manufacturing, and others.
- Support strategic decision making across functional areas to help maximize renal commercial success.
- Build relationships with Marketing team by establishing him/herself as a strategic thought partner who provides an objective commercial viewpoint based on understanding and analysis of commercial and market information to support strategic decision making.
- Successfully employ secondary and primary market research techniques with defined business impact.
- Plan and organize the systematic collection of quality, useful and relevant information from the company environment and the competition.
- Detect changes in sales, income, expenses and other important data of the company or organization.
- Transform data into reports and conclusions that serve to make the best decisions for the company in different areas; Financial, strategic, operational, etc.

Advise management in decision making.
- Compare the strategies put in place and check if they have served to achieve the objectives or expected results.
- Identify changes in consumers' behaviors or preferences in relation to the company for which they work and the competition.
- Detect new market opportunities and business lines based on extracted data.

**Education**:
Bachelors Degree (LAE / Marketing)

MBA or other related graduate-level degree is preferred

**Experience**:
5 or more years' work experience in business development, or other analytical work in the pharmaceutical, biotech or related industries.

Experience developing and using Excel-based models and conducting quantitative analysis.

Experience in prelaunch marketing, market planning, strategic planning, or related discipline is a plus

Experience in Specialty Products is a plus

LI-GV1

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or fina

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