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Tech Support Representative

hace 4 meses

Zapopan, México Gordian Staffing A tiempo completo

_Gordian Staffing, A New Way of HR._

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Know about our client:
Our client is a leader in inventory merchandising software and tech-enabled services for transportation and mobility retailers throughout the United States. Their team includes brilliant people who share the goal of helping retailers transact digital commerce. It's exciting stuff, and you can be part of it. You'll learn heaps and be challenged daily. Bring passion and dedication to the job; there's no telling what you could accomplish.

**As **a **Tech Support Representative, you will be performing the following activities**:
Software activation tasks in response to new dealer orders and add-ons.
Software deactivation tasks in response to dealer terminations.
Software account configuration changes in response to clients' requests and instructions.
- Answer inbound phone inquiries and create a support ticket in the web-based software to track all work and client communications.
- Follow established support processes to address all new inquiries quickly and professionally.
- Report/escalate issues you cannot resolve through the appropriate channels to level two support personnel or software development.
- Proactively identify ways to avoid the recurrence of customer issues by reviewing technical articles and recommending changes.

**SCHEDULE**:

- Monday to Saturday with 2 days off (rotative): 7:30 to 16:30._

**We offer**:

- Competitive salary.
- Remote Work and equipment.
- Six days of Vacation at the year mark.
- Vacation Bonus.
- 30-Day Aguinaldo.
- Mayor Medical Insurance.
- Minor Medical Insurance.
- Food Vouchers (10% gross monthly salary).
- Restaurant Tickets (2000 MXN per month).
- Savings Fund.
- Work Stability.

**Minimum requirements**
- Advanced English.
- Strong communication skills in writing and speaking.
- High School Diploma.
- Around 2 years of experience with IT troubleshooting.
- Experience using Microsoft 365.
- Having attention to detail.
- Being a fast learner.

**Skills**
- Independent Worker.
- Detail Oriented.
- Customer Oriented.
- Hardworking.
- Logic.
- Comfortable with structure and rules.

Tipo de puesto: Tiempo completo

Salario: $18,000.00 - $20,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Vales de despensa

Idioma:

- Inglés (Obligatorio)