Supervisor Project Management

hace 3 meses

Cuauhtémoc CDMX, México Fiserv, Inc. A tiempo completo

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Supervisor Project Management (Non Technical)

We are looking for a Call Center Manager

**Overview**:
This position will assist in establishing call center objectives, train the teams to expand their knowledge of services, products and troubleshooting techniques. It will analyze call center data and focus on improving performance and processes to better support customers. It should have exceptional communication, interpersonal and customer service skills, as well as comprehensive knowledge of company policies and methodology.

**Main Responsibilities**
- This position is responsible for all third, second, or first contact center teams providing an ongoing customer service, and specific service teams as well as the planning and forecasting team.
- Manage the day to day performance of the Contact Center Operations to deliver a best in class service, meeting or exceeding every KPI, all within budget.
- Stablish the strategy for the development of Contact Center, keeping up with new practices and technologies, ensuring that we gain and maintain recognition for the quality of our customer service
- Lead and coordinate Contact Center management teams at every level to develop motivated and engaged colleagues
- It's also responsible for the end to end customer contact processes and their associated customer experience. Creating and supporting initiatives to improve efficiency and reduce complaints
- Responsible for the training, induction and coaching strategy across the contact centers.
- Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies in order to correctly and effectively solve and cover any contact demand.
- Act as the Voice of the Customer, championing change and improvements across the customer experience, and influence future change/projects to support and achieve improvements in the customer experience
- Deliver cost efficiencies and increasements in Customer Satisfaction Scores. Develop objectives for the call center’s day-to-day activities
- Conduct efficient planning to maximize the productivity of the call center resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune_®_ magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

  • Project Management

    hace 1 mes

    Cuauhtémoc, CDMX, México Smart Fit A tiempo completo

    La cadena más grande de gimnasios en toda Latinoamérica, con origen en Brasil y presencia en más de 10 países con más de 600 unidades, te invitamos a aportar a nuestro equipo con tu valiosa experiência y actitud. Únete al equipo como marketing como: Project Management Los beneficios que obtendrás al unirte a nuestro equipo son: - Sueldo nominal -...

  • Consultant - Technical Project Management and

    hace 3 meses

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Supervisor de Cobranza

    hace 4 meses

    Cuauhtémoc, CDMX, México MANAGEMENT GROUP A tiempo completo

    **Vacante para la empresa MANAGEMENT GROUP en Cuauhtémoc, Ciudad de México**: Supervidor de cobranza Solicitamos **Supervisor para Callcenter** Si eres Proactivo, Dinamico, te consideras Buen Lider, estas buscando trabajo con oportunidad de cremiciento, este empleo es para ti. Unete a nuestra Familia como Supervisor: Necesitas: - Experiência mínima...

  • Project and Programme Management

    hace 3 meses

    Cuauhtémoc, CDMX, México HSBC A tiempo completo

    -Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Supervisor Call Center Cobranza

    hace 4 meses

    Cuauhtémoc, CDMX, México MANAGEMENT GROUP A tiempo completo

    **Vacante para la empresa MANAGEMENT GROUP en Cuauhtémoc, Ciudad de México**: - BUSCAMOS GENTE COMO TÚ_ ¡Únete a nuestro equipo! nos encontramos en busca de tu talento y experiência cómo Supervisor de Cobranza Call Center **Requisitos**: EXPERIENCIA MÍNIMA DE SEIS MESES COMO SUPERVISOR EN CALL CENTER COBRANZA, RECORDATORIO DE PAGOS, RECUPERACIÓN...

  • Supervisor de Call Center

    hace 1 mes

    Cuauhtémoc, CDMX, México MANAGEMENT GROUP A tiempo completo

    **Vacante para la empresa MANAGEMENT GROUP en Cuauhtémoc, Ciudad de México**: Supervisor de cartera call center Empresa lider en el Área de Cobranza, busca tu Talento como SUPERVISOR. **Requisitos**: - Bachillerato concluido - Experiência mínima de 1 año en un puesto igual o a fin (Call Center Cobranza) - Experiência en Feedback, Coaching y...

  • SAP Early Career Talent

    hace 2 meses

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Supervisor de Cobranza

    hace 2 meses

    06500, Cuauhtémoc, CDMX, México Collection Management Group A tiempo completo

    **¡BUSCAMOS TU TALENTO!** Trabaja en nuestro Call Center como SUPERVISOR DE COBRANZA, trabajamos con el banco más popular a nível nacional **OFRECEMOS**: - SUELDO BASE NETO + BONOS DE PRODUCTIVIDAD - Prestaciones de ley - Crecimiento laboral a corto plazo - Capacitación **Requisitos**: - Bachillerato terminado - Manejo de paquetería Office,...

  • Project and Programme Management

    hace 4 semanas

    Cuauhtémoc, CDMX, México HSBC A tiempo completo

    -Job description This role will carry out some or all of the following activities: - Support the efforts for entity Agile standardization around: Structure, Ways of Working (WoW), Governance, Metrics and Culture for an even better management of the Change Porfolio of HBMX. - Facilitating the team cross collaboration of businesses, functions, Transformation...

  • IT Project Senior Consultant

    hace 1 mes

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    Requisition ID: 408339 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Leopoldo Fuentes Recruiter Name: Thais Nadim Additional Locations: **PURPOSE AND OBJECTIVES** Within the Enterprise Cloud Services organization, our Project & Program Office is...

  • Supervisor Multicampañas

    hace 4 semanas

    Cuauhtémoc, CDMX, México MANAGEMENT GROUP A tiempo completo

    **Vacante para la empresa MANAGEMENT GROUP en Cuauhtémoc, Ciudad de México**: Empresa lider en el Área de COBRANZA DE CALL CENTERbusca tu Talento como SUPERVISOR. **Requisitos**: - Bachillerato concluido - Experiência mínima de 1 año en un puesto igual o a fin (Call Center Cobranza) - Experiência en Feedback, Coaching y Monitoreo de...

  • Supervisor de Cobranza

    hace 1 mes

    Cuauhtémoc, CDMX, México MANAGEMENT GROUP A tiempo completo

    **Vacante para la empresa MANAGEMENT GROUP en Cuauhtémoc, Ciudad de México**: Empresa lider en el Área de Cobranza, busca tu Talento como SUPERVISOR. **Requisitos**: - Bachillerato concluido - Experiência mínima de 1 año en un puesto igual o a fin (Call Center Cobranza) - Experiência en Feedback, Coaching y Monitoreo de llamadas. Beneficios: -...

  • IT Project Senior Consultant

    hace 3 semanas

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **Requisition ID**:409561** **Work Area**:Information Technology** **Expected Travel**:0 - 10%** **Career Status**:Professional** **Employment Type**:Regular Full Time** **Career Level**:T3** **Hiring Manager**:Leopoldo Fuentes** **Recruiter Name**:Thais Nadim** **Additional Locations**: **PURPOSE AND OBJECTIVES** Within the Enterprise Cloud Services...

  • Supervisor Call Center Monte de Piedad

    hace 2 meses

    Cuauhtémoc, CDMX, México MANAGEMENT GROUP A tiempo completo

    **Vacante para la empresa MANAGEMENT GROUP en Cuauhtémoc, Ciudad de México**: Supervisor de cartera call center Empresa lider en el Área de Cobranza, busca tu Talento como SUPERVISOR. **Requisitos**: - Bachillerato concluido - Experiência mínima de 1 año en un puesto igual o a fin (Call Center Cobranza) - Experiência en Feedback, Coaching y...

  • Project and Programme Management

    hace 3 meses

    Cuauhtémoc, CDMX, México HSBC A tiempo completo

    -Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Supervisor Call Center Vespertino

    hace 2 meses

    Cuauhtémoc, CDMX, México MANAGEMENT GROUP A tiempo completo

    **Vacante para la empresa MANAGEMENT GROUP en Cuauhtémoc, Ciudad de México**: Empresa lider en el Área de Cobranza, busca tu Talento como **SUPERVISOR**. **Requisitos**: - Bachillerato concluido - Experiência mínima de seis meses en un puesto igual o a fin (Call Center Cobranza) Beneficios: - Sueldo base fijo - Bono de productividad - Descanso en...

  • Supervisor de Call Center

    hace 4 semanas

    Cuauhtémoc, CDMX, México MANAGEMENT GROUP A tiempo completo

    **Vacante para la empresa MANAGEMENT GROUP en Cuauhtémoc, Ciudad de México**: Empresa lider en el Área de Cobranza, busca tu Talento como SUPERVISOR. **Requisitos**: - Bachillerato concluido - Experiência mínima de 1 año en un puesto igual o a fin (Call Center Cobranza) - Experiência en Feedback, Coaching y Monitoreo de llamadas. Beneficios: -...

  • Supervisor de Call Center

    hace 1 mes

    Cuauhtémoc, CDMX, México MANAGEMENT GROUP A tiempo completo

    **Vacante para la empresa MANAGEMENT GROUP en Cuauhtémoc, Ciudad de México**: Empresa lider en el Área de VENTAS busca tu Talento como SUPERVISOR. **Requisitos**: - Bachillerato concluido - Experiência mínima de 1 año en un puesto igual o a fin (Call Center Cobranza) - Experiência en Feedback, Coaching y Monitoreo de llamadas. Beneficios: - Sueldo...

  • IT Project Senior Consultant

    hace 3 meses

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • IT Project Senior Consultant

    hace 3 meses

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...