Support Associate

hace 2 semanas

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Support Associate - Digital/e-commerce

**Support Associate - Digital/e-commerce**

Arrow Electronics, Inc. is one of the world's largest electronics distributors, and one of Fortune Magazine's 'Most Admired Companies'. This position will be part of our Digital Team which supports the business from our websites

**What will you be doing**:

- Prioritize a positive customer experience by providing expert level customer service, interfacing directly with customers for resolution; with a high level of professionalism, a solid adherence to SLA's and expected time of response.
- Greet customers in a courteous and professional manner, listen carefully to customers' needs and concerns, clarify and confirm customer requirements in a clear and concise manner to ensure issue resolution and customer satisfaction.
- Always maintain a courteous and calm manner to de-escalate stressful or difficult situations; rely on manager or team support when necessary.
- Maintain basic knowledge of customer products and/or services.
- Use internal Arrow resources and tools to effectively handle customer inquiries, troubleshoot, and find the best solution.
- Use Salesforce to document customer information to create, update or adjust customer contact, account and/or case records.
- Consistently and accurately maintain Salesforce with customer contact/request reason and resolution for accuracy and metric tracking.

**What do you need to have?**
- Bachelor's degree.
- 1 year of experience in customer service / e-commerce support.
- Microsoft Office skills - High proficiency in Excel.
- Fluent in English.
- Attentive to detail.
- Strong written and verbal communication skills.

**What's in it for you?**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days
- Savings Fund
- Life Insurance
- Healthcare Insurance
- Prescription Eyeglasses benefit
- Dental Assistance
- Food & Restaurant Vouchers
- Growth Opportunities
- And more

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

**Annual Hiring Range/Hourly Rate**:
$18,000 - $21,000.00 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

  • Customer Support Associate Ii

    hace 4 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Join our DCD divison as a Customer Support Associate. This positions is involved with supporting our sales teams in US in a BackOffice capability. **What You'll Be Doing** - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. - Backlog...

  • Customer Support Associate I

    hace 4 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate I Principal Accountabilities - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. - Responsible for the Order to Invoice...

  • Customer Support Associate Manager

    hace 4 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate Manager Arrow's digital division is looking for their next stellar leads for our Guadalajara teams! **What You'll Be Doing** - Responds to inquiries regarding status of orders and resolves customer order difficulties. - Selects, develops, and evaluates personnel to ensure the efficient operation of the function. -...

  • Business Operations Associate Ii

    hace 4 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Business Operations Associate II Arrow Electronics is looking for a Business Operations Associate to join our team in Guadalajara! This is an entry level job, where a strong work ethic, willingness to learn and help others will be highly valued. **What you'll be doing**: - Responsible for the day-to-day sales support and customer service...

  • Quote Services Associate

    hace 4 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Quote Services Associate Arrow Electronics is looking to hire a Quote Services Associate to join our team in Guadalajara, MX! **This position requires fluency in English, please provide your CV/resume in English.** **What You'll Be Doing**: - Data entry of customer quotes (does not create quotes, only enters and prepared the data). -...

  • Business Operations Associate

    hace 4 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Business Operations Associate Arrow Electronics is looking for a Business Operations Associate to join our team in Guadalajara! **What You'll Be Doing**: - Provide expert internal customer service, interfaces daily with various teams across Arrow (sales, corporate, service center, purchasing, etc.) - Process credit requests for sales team,...

  • Business Operations Associate Ii

    hace 7 días

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Business Operations Associate II Principal Accountabilities - Responsible for the day-to-day sales support and customer service activities for assigned accounts. - Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and...

  • Product Management Associate Manager

    hace 6 días

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Product Management Associate Manager Arrow Electronics is looking for a Product Management Associate Manager to join our team in Guadalajara! This position leads the team who acts as the liaison/interface between Arrow's sales team and suppliers, ensuring positive business relationships are maintained every step of the way. This position...

  • Sales Operations Associate Manager

    hace 3 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Sales Operations Associate Manager Arrow Electronics is looking for a Sales Operations Associate Manager to join our team in Guadalajara! **What You'll Be Doing** - Manage sales order processing including monitoring the system to ensure accurate receipt booking of sales orders, tracking sales shipment, delivery, billing and backlog activities...

  • Agent, User Support Services

    hace 4 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: COMPANY OVERVIEW: Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively through dedicated independent Members in more than 90 countries. Our Mission is to change people’s lives by providing the best business...

  • Customer Success Manager

    hace 4 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Success Manager Arrow Electronics is looking for a Customer Success Manager to join our team in Guadalajara! This position will be part of our Digital business, where a strategic mindset and interaction with team members across the globe is essential; with a special focus on delivering the best service experience to our...

  • Developer (Ui, Mobile) Iii

    hace 4 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: Deadline to receive resumes is June 21st, 2023 5:30 pm STATEMENT: DETAILED RESPONSIBILITIES/DUTIES: - Develop with quality through hands-on development and attention to detail - Work closely on an agile team of product owner, other engineers and scrum master in a collaborative environment - Uses appropriate tools to analyze, identify, and resolve...

  • Aem Developer

    hace 4 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: Deadline to receive resumes is March 03rd, 2023 5:30 pm STATEMENT: DETAILED RESPONSIBILITIES/DUTIES: - Support the technology implementation of Adobe - Experience Manager (AEM) as a strategic content management platform. - Understanding of AEM Managed Services 6.5.x and Cloud Services. - Develop with quality through hands-on development and...

  • Communication Analyst

    hace 4 semanas

    Tlaquepaque, México Continental A tiempo completo

    Your tasks Plant Communications Analyst assists the Head of Plant Communication on COM issues and creates a trust based partnership with internal and external stakeholders executing innovative communications strategies. This function is working to deliver consistent and aligned messages to all associates about the business strategy, objectives and major...