Residences Asst Manager

hace 1 semana

México Marriott International, Inc A tiempo completo

**Job Number** 23148744

**Job Category** Rooms & Guest Services Operations

**Location** Residences at Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office,, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Property Operations**
- Working with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
- Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
- Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
- Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
- Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
- Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Reviewing reports and financial statements to determine Rooms operations performance against budget.
- Communicating a clear and consistent message regarding departmental goals to produce desired results.

**Leading Operations Teams**
- Ensuring employees are treated fairly and equitably.
- Celebrating successes and publicly recognizes the contributions of team members.
- Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Making and executes the necessary decisions to keep property moving forward toward achievement of goals.

**Managing Relationships with Property Stakeholders**
- Attending owners meetings and provides meaning or context to the rooms operational and financial results.
- Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.

**Managing Profitability**
- Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Working with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.
- Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.
- Focusing on maintaining profit margins without compromising guest or employee satisfaction.
- Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.

**Managing the Guest Experience**
- Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
- Championing the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
- Ensuring core elements of the service strategy are in place to produce the desired results.
- Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
- Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Ma

  • Residences Asst Manager

    hace 2 semanas

    México Marriott International, Inc A tiempo completo

    **Job Number** 24032024 **Job Category** Rooms & Guest Services Operations **Location** Residences at Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic...

  • Residences Asst Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Residences at Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader of rooms operations and acts as General...

  • Asst Manager Front Office

    hace 3 semanas

    México Hilton Grand Vacations A tiempo completo

    Como **Asst Manager Front Office** usted será responsable de: - Brindar asistencia en el manejo operativo y administrativo del departamento de Recepción, capacidad de coordinación de proyectos bajo la instrucción de Front Office Manager y sumarse a supervisión para dirigir al equipo de línea de manera eficaz. ¿Por qué a los miembros del equipo les...

  • Asst Manager Front Office

    hace 2 meses

    México Hilton Grand Vacations A tiempo completo

    Como **Asst Manager Front Office** usted será responsable de: - Brindar asistencia en el manejo operativo y administrativo del departamento de Recepción, capacidad de coordinación de proyectos bajo la instrucción de Front Office Manager y sumarse a supervisión para dirigir al equipo de línea de manera eficaz. ¿Por qué a los miembros del equipo les...

  • Asst Manager

    hace 4 semanas

    Ciudad de México LaPieza A tiempo completo

    Huge multinacional company in the manufactural segment searching for a Asst Manager - Tax Data Operations **Working mode**: hybrid in Mexico City **English level**: Advanced/Conversational Qualified Accountant with 5-6 years of experience Work experience in Accounting (R2R) and Finance or Direct Tax/Indirect Tax **Main purpose of the job**: Is to build an...

  • Team Leader Housekeeping Residences

    hace 1 semana

    México One&Only Mandarina A tiempo completo

    Team Leader Housekeeping Residences (10802) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to...

  • Asst Brand Manager

    hace 2 semanas

    México Mattel A tiempo completo

    **Company Description** CREATIVITY IS OUR SUPERPOWER.** It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up...

  • Asst. Mgr., IT Infrastructure

    hace 1 semana

    Ciudad de México, Ciudad de México Epson America, Inc A tiempo completo

    Responsible for Supervising and guiding the staff in planning, development, maintenance, and support for infrastructure, including long-range planning and budgeting.Collaborates with/Key Customers include: IT VendorsReports to: IT ManagerMinimum Experience Requirements: C Requires Experience at an intermediate level (58 years)Education:E Completion of an...

  • Asst Mgr-loss Prevention

    hace 3 semanas

    México Marriott International, Inc A tiempo completo

    **Job Number** 23031711 **Job Category** Loss Prevention & Security **Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in the management of the daily functions of the...

  • Executive Assistant

    hace 2 semanas

    Ciudad de México Citi A tiempo completo

    The Senior Administrative Asst provides support to another individual or group of individuals by handling correspondence, managing calendars and appointments, arranging conferences and conference calls, making travel arrangements and providing other administrative tasks. **Responsibilities**: - Directly supports a C15 level manager and generally supports...

  • House Manager/pa for Uhnw Client in Mexico City

    hace 2 semanas

    Ciudad de México Achieve Hospitality A tiempo completo

    **Role: House Manager/Personal Assistant** **Location: Mexico City & Houston, Texas** **Salary: $70,000 - $100,000 + Benefits DOE** We are looking for an excellent House Manager/PA to support a UHNW Client in Mexico City. You must have experience working within a similar role for a UHNW or High Profile Client. You will be extremely energetic, professional,...

  • Asst Mgr-loss Prevention

    hace 1 semana

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job Number Job Category Loss Prevention & SecurityLocation Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, MexicoSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in the management of the daily functions of the department to ensure protection of property assets,...

  • Restaurant Assistant Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Auberge Resorts, LLC A tiempo completo

    Susurros del Corazon is situated on the sparkling Riviera Nayarit and will sit on a bluff fringed by tropical jungle that tumbles down to an intimate white sand beach, where warm breezes ruffle hammocks, surfers play on the horizon and perfect sunsets end each extraordinary day.Job DescriptionYou will be responsible for elevating the brand of Susurros de...

  • HR Generalist

    hace 3 semanas

    Ciudad de México Lionbridge Technologies A tiempo completo

    **HR Generalist - Mexico City** **What You Will Do: - Organize and manage on-boarding, new employee orientation and training programs. Oversees HR Asst. processing & ensures accuracy & compliance of all paperwork. Conduct exit interviews, help on data analysis, and identify patterns & potential improvements. Oversee termination process, ensures proper...

  • HR Generalist

    hace 1 semana

    Ciudad de México, Ciudad de México Lionbridge Technologies A tiempo completo

    HR Generalist - Mexico City**What You Will Do: - Organize and manage on-boarding, new employee orientation and training programs. Oversees HR Asst. processing & ensures accuracy & compliance of all paperwork. Conduct exit interviews, help on data analysis, and identify patterns & potential improvements. Oversee termination process, ensures proper...

  • HR Generalist

    hace 3 semanas

    Ciudad de México Lionbridge Technologies A tiempo completo

    **SUMMARY** The Sr. HR Generalist is responsible for the human resources needs and implementation of best practices to support achievement of corporate business objectives in the Mexico site. The Human Resources Generalist support and performs administrative, strategic, and planning duties. This posistion will assist the recruiting process, train and...

  • Concierge Residencias

    hace 3 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23104993 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Residences Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to Residence owners’ and their guests’...

  • Agente de Seguridad Residencias

    hace 4 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23063928 **Job Category** Loss Prevention & Security **Location** The Ritz-Carlton Residences Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room...

  • HR Generalist

    hace 1 semana

    Ciudad de México, Ciudad de México Lionbridge Technologies A tiempo completo

    SUMMARYThe Sr. HR Generalist is responsible for the human resources needs andimplementation of best practices to support achievement of corporate businessobjectives in the Mexico site. The Human Resources Generalist support and performsadministrative, strategic, and planning duties. This posistion will assist the recruitingprocess, train and on-board, and...

  • Senior UW Assistant

    hace 1 semana

    Ciudad de México, Ciudad de México AIG A tiempo completo

    This position is part of the UW support career progression and may report to a Senior Specialist, UW Support, Team Leader, or to a Team Manager, Underwriting Support. The UW Asst is an individual contributor within the Underwriting Support Unit of the product field operations. The individual is expected to actively develop their knowledge and understanding...