Chargeback Investigate Specialist

hace 6 meses


Tlahuac, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
El equipo de Gestión de Riesgos es responsable de gestionar los riesgos diversificados y los asuntos operativos asociados con nuestros productos y flujos comerciales, que van desde el riesgo de pago, el riesgo de fraude, el riesgo de crédito hasta el riesgo de cumplimiento y seguridad, rastreando la prevalencia técnica líder en la industria, desarrollando soluciones innovadoras y de última generación.

Buscamos una operación de investigación de riesgos con experiência para investigar los casos de fraude y lidiar con la cuenta de riesgo y la respuesta para métricas de pérdidas clave mientras mantenemos una experiência de usuario positiva.

Role Responsibilities:

- Investigar los casos de fraude y disputas.
- Confirme el tipo de fraude y verifique los motivos de la disputa de los casos, y recopile evidencias válidas y suficientes para respaldar devoluciones de cargo y arbitrajes.
- Resolver devoluciones de cargo bajo las reglas de asociaciones de tarjetas de crédito, como Mastercard, VISA, AmericanExpress;
- Colaborar con el equipo de atención al cliente y el equipo de cuentas y liquidación para resolver los problemas relacionados con transacciones no reconocidas por parte del titular de la tarjeta.
- Utilizar una combinación de herramientas manuales y automatizadas para recopilar datos y realizar investigaciones complejas y profundas de casos negativos sofisticados, categorizar y etiquetar los casos.
- Trabajar con el equipo de operación, estrategia, algoritmo y servicio al cliente de riesgo de transacciones para revisar y auditar manualmente los falsos positivos de las reglas de riesgo para mejorar la experiência del usuario.

Role Qualifications:

- 1-5 años de experiência con al menos 1 año de experiência en la industria de tarjetas de crédito o industria de pagos, con experiência en resolución de disputas de tarjetas de crédito u operación de riesgo de transacciones.
- Excelentes habilidades de comunicación verbal y escrita y capacidad para influir en otros, con fuertes habilidades de liderazgo y capacidad de gestión.
- Experiência en trabajo autónomo y priorización de múltiples objetivos.

EEO Statement:
Creamos valor para el cliente: nos esforzamos por crear siempre experiências valiosas para nuestros usuarios en todo lo que hacemos. Nuestro enfoque es siempre innovar en nuevas experiências que sean seguras, placenteras y eficientes.

Nos basamos en datos: creemos firmemente en la toma de decisiones informadas, por eso nos basamos en datos. Podemos navegar mejor estratégicamente por el panorama empresarial analizando métricas valiosas.

Creemos en la colaboración beneficiosa para todos: el éxito es un deporte de equipo. Cuando trabajamos para ayudar a nuestros socios y colegas a ganar, nosotros también ganamos. Manteniendo en mente el mejor interés de todos, nos comunicamos con franqueza y ejecutamos con excelencia todo lo que hacemos.

Creemos en la integridad: la integridad es el núcleo mismo de nuestro negocio. Somos personas que siempre queremos hacer lo correcto. Nuestras intenciones son sinceras, decimos lo que pensamos y nos escuchamos unos a otros.

Siempre nos esforzamos por hacerlo mejor. Eso significa aventurarnos más allá de nuestra zona de confort, aprender de nuestros errores y ayudarnos unos a otros a crecer.

Creemos en la diversidad y la inclusión: la diversidad es una de nuestras mayores fortalezas. Nuestras diferencias son lo que nos hace distintos. Nos respetamos unos a otros y creemos en la igualdad de oportunidades para todos.

Estamos comprometidos a construir equipos inclusivos y diversos.

Estamos comprometidos a crear equipos inclusivos y diversos, y un lugar de trabajo libre de discriminación y acoso, porque así es como creamos mejores productos y servicios, tomamos mejores decisiones y servimos mejor a las comunidades de las que formamos parte.


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