IT Administrator

hace 2 semanas

Colonia Lomas de Chapultepec, México ACCELALPHA INC A tiempo completo

**About the Company**:
Accelalpha is a rapidly growing consultancy delivering Oracle Cloud Solutions to global clients. Despite the challenges faced over the last few years, Accelalpha continued to grow rapidly providing stability for our employees and customers.

Accelalpha is proudly a Certified as a Great Place to Work and a Fortune 100 best workplace, and prides itself on a culture of support, diversity, and work life balance. Accelalpha provides employees with the opportunity to work on cutting edge technologies and access to rapid career advancement.

Accelalpha’s purpose is to help our clients solve critical business challenges through a unique approach to process improvement, solution design and project delivery. Our success is based on a proven implementation track record, industry-leading domain expertise and unmatched talent in our delivery teams.

**About the Role**:
**Key Responsibilities**:

- Testing and System monitoring and maintenance including configuration & security management, patching, automation, hardening and system upgrades analyzing internal IT system, hardware and software performance
- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
- Preparing training manuals and FAQ materials for easy-access end-user guidance.
- Documenting processes and maintaining service desk records
- Recent Experience Administrating Office 365. Experience with federation and managing multiple tenancies is a plus.
- Collaborating with internal departments to ensure that IT needs are met
- Liaising with 3rd party vendors, IT providers, etc. for specific requirements
- Maintains staff records by onboarding, offboarding, orienting, and training employees
- Responsible for ensuring endpoints and hardware are operating correctly within established SLAs.
- Maintains office network hardware, CCTVs and connected devices.
- Responsible for auditing and maintaining compliant work environments in office.
- Contributes to IT Security Training and best Practices
- Performs system and account audits as required
- Supports internal IT System development and maintenance.
- Maintains organization active directory and security practices
- Stays current on IT trends which relate to company systems and infrastructure.
- Contributes to the ISMS best practices and helps maintain ISO 27001:2013 and SOC2 compliance

***Desired Skills & Experience**:

- Associate's or bachelor's degree in computer science, information systems, or similar
- At least two years of experience in an IT performance analysis and end-user support role
- In-depth and current knowledge of IT Support and IT management best practices
- Knowledge and Experience managing centrally managed hardware
- Proficiency in Windows and knowledge of MacOS customer relationship management (CRM) and task management software
- Knowledge of Microsoft Azure Active Directory, Endpoint Manager and Intune MDM
- Recent Experience Administrating Office 365. Experience with federation and managing multiple tenancies is a plus.
- Excellent communication skills, personal initiative, and enthusiasm to help end users.
- Experience with Windows Operating Systems (10/2016/2019/11) and Active Directory.
- Exceptional analytical and problem-solving skills
- Excellent organizational and time management skills and attention to detail
- Advanced collaboration, communication, and interpersonal skills

**Preferred Skills and Qualifications**:

- Experience with Microsoft Azure and Microsoft PowerPlatform is a plus.
- Ability to configure Firewalls, Switches, Access Points. Cisco Meraki/Fortinet Solutions
- Recent experience with end-point security and management solutions.
- Experience with virtualization systems such as VMware or Hyper-V and deploying virtual machines, with a strong preference to recent VMware experience.
- Experience with Web Hosting Management software (WHM, Cpanel)
- Experience with Cloud Services, User Management, etc.
- Knowledge of DNS functionality and purpose
- Security+, Network+, or other technical certifications are a plus

**EEO Statement**

We are committed to building diverse and inclusive teams and an equitable workplace for all our employees across the globe.

**Join our Talent Community**

Do not miss any opportunity to join Accelalpha. Sign up here on our Career Site and receive notifications every time we have an open role that suits your profile.

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