Customer Tech Support

hace 3 meses


Ciudad de México CDMX Towa A tiempo completo

Únete a nuestro equipo y conviértete en el enlace clave entre clientes y soluciones tecnológicas excepcionales

**Requisitos**:

- Licenciatura en Informática, Sistemas, Tecnologías de la Información o áreas afines preferentemente.
- Experiência comprobable de al menos 2 años en soporte técnico o atención al cliente.
- **Inglés avanzado, tanto verbal como escrito indispensable.**:

- Destrezas sólidas en resolución de problemas y habilidades técnicas fundamentales.
- Conocimiento básico en Azure.
- Capacidad para aprender rápidamente nuevos sistemas y tecnología.

**Responsabilidades principales de soporte técnico bilingüe**:

- Proporcionar soporte técnico a clientes principalmente mediante llamadas telefónicas.
- Solucionar y gestionar problemas técnicos de manera efectiva y oportuna.
- Documentar y actualizar las incidencias.
- Colaborar con equipos internos para escalar y resolver problemas complejos.
- Brindar una experiência de cliente excepcional en cada instalación de sistema.
- Proponer mejoras a procesos (por ejemplo automatizaciones).

**Beneficios de unirse a nuestro equipo de soporte técnico**:

- Sueldo basado en experiência y habilidades a nível medio.
- Contrato por tiempo indeterminado con todas las prestaciones de ley.
- Trabajo 100% remoto (home office).
- Programas de capacitación continua y desarrollo profesional.
- Un ambiente de trabajo colaborativo.

Si estás listo/a para aceptar el desafío y crecer en un entorno dinámico, esperamos tu postulación

Envía tu CV y sé parte de nuestro equipo innovador que transforma la atención al cliente.



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