Ops Sup Analyst 2 C10

hace 5 meses

Tlahuac, México Citi A tiempo completo

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Qualifications**:

- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills

**Education**:

- Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Educación:
Carrera terminada Lic. Contabilidad y/o Lic. Administración de empresas o carrera afín/ Ingles básico

Experiência requerida:

- Experiência en análisis de información
- Análisis de riesgo de procesos
- Asesoramiento
- Experiência en procesos

Conocimientos:

- Microsoft Office: Excel, Power Point, Word y Outlook / Avanzado
- Herramientas de colaboración: MS Teams y Zoom

Creación, baja y actualización de controles y monitoreo (ARCM).

**Revisión y mejora continua en la correcta ejecución de los controles.**:
**Conocer procesos del área para participar en las actividades de control de la misma**:
**Conocimiento de políticas, regulaciones y registros**:
**Actividades para el cumpimiento de Política de Registros (RMP)**:
**Validación y revisiones periódicas para la actualización de Instrucciones de Trabajo y Procedimientos**:
**Revisión de SLMDs**:
**Documentación de procesos**:

- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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