Claims Bilingual Agent

hace 3 semanas

Tijuana, México Integon Service Co. A tiempo completo

**Primary Purpose**:
Responsible for conducting property loss and damage claims, including document processing, orders and reviews. Responsible for responding to a high volume of inbound calls and providing efficient and quality customer service regarding property damage claims. Support borrowers and contractors by providing them with detailed information on the process of a claim file. Reduce call intensity, process claims and manage the disbursement of claim funds.

**Essential Duties and Responsibilities**:

- Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time._
- Fluent conversational and advanced grammatical English level.
- Availability of schedule
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Verbal and written communication skills

JOB REQUIREMENTS

**Minimum Skills and Competencies**:

- The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions_
- Demonstrates effective interpersonal skills
- Associates or Bachelor degree preferred or equivalent related customer service experience
- Demonstrates an understanding of the unit’s processes, work practices and procedures and their relationship to other functions
- Ability to resolve conflicts and empathize with customers is critical
- Requires knowledge of how to perform a variety of duties or how to operate standard equipment:

- type 30 wpm
- Intro to Excel, Word, Outlook
- High degree of initiative, mature judgment, and discretion

**Mandatory Documents**:

- Birth certificate
- Valid Mexican official identification
- CURP
- Proof of tax status (RFC)
- Social Security Number
- Proof of address not older than three months
- Proof of studies, the last one you have
- Proof of Vaccination Covid-19
- Last Payroll Receipt

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