Field Service Coordinator

hace 3 semanas

Monterrey, México FieldCore A tiempo completo

**Role Summary/Purpose**

*Entry level position*

The Field Service Coordinator / Admin will be responsible for organizing mobilization and demobilization of **NAM** craft employees. This includes booking travel, ensuring employees have the needed training & certifications, and keeping track of standard documents. The FSC will also reconcile project travel costs.

**Essential Functions**
- Coordinate mobilization and demobilization of field employees to ensure timely arrival to and from job sites.
- Manage and coordinate with craft employees all the logistics details related with mobs and de-mobs.
- Places and follows up vendor quotes requests and requisitions and ensures on time Open PO Closure.
- Codify and upload invoices related to T&L expenses for mobilizations, office services and insurances non billable to customers to ensure proper payment to suppliers.
- Initiate requests and follow up on information in the GE Travel Advisory System (TAS) for craft employees.
- Coordinate mobilizations and demobilizations of field employees related to conferences, trainings and workout events.
- Coordinate T&L logistics associated to kick off meetings, work outs as per SM guidance.
- Responsible of arranging ground transportation for field employees during outages. Ground transportation should follow outage security plan and T&L guideline.
- Support contingent Craft Employees with concur reimbursements.
- Coordinate the delivery of EPP, credit cards, IT equipment and Immigration/legal documents to field employees from office to employee location.
- Responsible of follow up on documentation including medical appointments, immigrations and government clearances before site access for field employees.
- Lead and coordinate the daily calls to track the documentation status of the team to be mobilized.
- Tracking and updating standard documentation for all field employees
- Tracking documents of every employee assigned to that maintenance.
- Ownership for documentation database (not yet deployed in NAM -> deployment coming in H2 2021)
- Coordinates Third-party vendors Document Delivery of for review and site access.
- Support craft employees with cash payments of visas or work permits.
- Support resource managers with onboarding of craft employees, for example systems training.
- Support resource managers with other clarifications to craft employees as needed.
- Occasional support to Field Engineers as per specific request from resource manager and / or special events as designated.
- Perform other duties as assigned.
- Travel may be required.
- Ability and willingness to work holidays, weekends and overtime as required.

**Qualifications/Requirements**
- Two years relevant work experience in field operations, customer service or office administration role desired.
- Bachelor’s degree preferred. Related degree considered in lieu of experience
- Minimal travel required
- English proficiency required

**Desired Characteristics**
- Good customer service and interpersonal skills
- Good communication, time management and organizational skills
- Ability to multi-task, coordinate, plan and assume managerial responsibilities as deemed appropriate by the Supervisor
- Demonstrate leadership ability through decision-making abilities, troubleshooting, problem-solving and teamwork
- Intermediate knowledge level of Microsoft Office (Word, Excel, Power Point, Outlook)

**About FieldCore**:

- FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law._

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