Customer Crisis Window Person
hace 2 semanas
Your tasks
- Coordination of all activities related to gathering supply chain information to feed the crisis room due to global shortage of semiconductors. (Raw material & Finished good coverages, materials impacting supply, etc).
- Interact with the Material Shortage Management Tools (CRIPALI, PAF, PAP).
- Key Contact to serve as a link between Key Account Management, Business Areas and Plants affected.
- Conduct plausibility check of Business Areas comments and align status in meetings.
- Consolidate customer related Business Areas' information into customer status report.
- Provide Key Account Management with final customer status.
**Profile**:
- Bachelor´s Degree on International Business, Administration, Industrial engineering or similar;
- 3 years’ experience on supply chain (material procurement and/or customer service);
- General knowledge on customer portals, mainly Stellantis;
- Excellent oral and written communication skills (English 85%);
- Public presentation skills;
- Ability to interact to customers representatives;
- Analysis skills;
- Ability to interpret and come to conclusions and corrective actions;
- Ability to handle stress.
- Knowledge in MS Office;
- SAP Business Warehouse.
**Offer**:
- Foster Innovation.
- Initiative.
- Problem Solving.
- Customer oriented (internal & external).
- Intercultural sensitivity.
- Effective Communication.
About us
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.
The Automotive group sector comprises technologies for passive safety, brake, chassis, motion and motion control systems. Innovative solutions for assisted and automated driving, display and operating technologies, as well as audio and camera solutions for the vehicle interior, are also part of the portfolio, as is intelligent information and communication technology for the mobility services of fleet operators and commercial vehicle manufacturers. Comprehensive activities relating to connectivity technologies, vehicle electronics and high-performance computers round off the range of products and services.
***
**Keyfacts**:
Job ID
**REF25271J**
Field of work
**Logistics**
Location
**La Tijera**
Leadership level
**Leading Self**
Job flexibility
**Hybrid Job**
- Legal Entity
- **Continental Automotive Guadalajara México, S. de R.L. de C.V.
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