Product Owner Servicenow

hace 2 meses

Guadalajara, México Wipro Limited A tiempo completo

Guadalajara, Mexico
- Tech Hiring
- 3100786

**_Role Purpose_**
- The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations _

**_Do_**

**Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)**
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements _to ensure a highly scalable and extensible solution_
- Conduct technology capacity planning by reviewing the current and future requirements_
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans_

**Manage the day-to-day operations of the tower**
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. _
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower_
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges_
- Develop shift roster for the team to ensure no disruption in the tower_
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc._
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps_
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness_

**Team Management**
- Resourcing_
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management_
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness- Build an internal talent pool of HiPos and ensure their career progression within the organization- Promote diversity in leadership positions
- Performance Management_
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below- Employee Satisfaction and Engagement_
- Lead and drive engagement initiatives for the team- Track team satisfaction scores and identify initiatives to build engagement within the team- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation**_Stakeholder Interaction_**

**_Stakeholder Type_**

**_Stakeholder Identification_**

**_Purpose of Interaction_**

**_Internal_**
- Technology Solutions Group, BU Teams, Different Infrastructure teams_
- Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc._
- IRMC, QA_
- Guidance on risk mitigation and quality standards_

**_External_**
- Clients_
- Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc._
- Vendors/ Manufacturers_

**_Display_**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- _Domain Knowledge - Understanding of IT industry and its trends - _**_Competent to Expert_**

**_Competency Levels_**

**_Foundation_**
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance._

**_Competent_**
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well._

**_Expert_**
- Applies the competency in all situations and is serves as a guide to others as well._

**_Master_**
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization._
- **_Behavioral Competencies_**
- _Managing Complexity_
- _Client centricity_
- _Execution Excellence_
- _Passion for Results_
- _Team Management_
- _Stakeholder Management_

**_Deliver_**

**_No._**

**_Performance Parameter_**

**_Measure_**
- 1._
- Operations of the tower_
- SLA adherence_
- Knowledge management_
- CSAT/ Customer Experience_
- Identification of risk issues and mitigation plans_
- Knowledge management_
- 2._
- New projects_
- Timely delivery_
- Avoid unauthorised changes _
- No formal escalations_

ServiceNow - IT Service Management

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