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Solution Center HR Advisor

hace 4 meses

Santa Catarina, México Carrier A tiempo completo

**Country**:
Mexico
**Location**:
LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico

**Role**: Solution Center HR Advisor

**Location**: LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico

**Full/ Part-time**: full time

**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**About the role**

In this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the **Americas region.**

**Key Responsibilities**:
As a **Solution Center HR Advisor**, you’ll be responsible for:

- Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
- Provide accurate and timely responses to inquiries from employees, managers and HR business partners regarding HR programs, policies, processes and systems.
- Resolve inquiries through ServiceNow case management system and **via telephony system**, striving for first contact resolution
- Leverage HR knowledge base to provide consistent customer service
- Redirect/escalate inquiries as appropriate within Global People Services, to HR business partners, Communities of Expertise, or outside of HR (Payroll/Digital)
- Actively build and develop the HR knowledge base to help employees, managers & HR business partners find answers via self-service
- Participate in continuous improvement projects to improve employee experience and enhance efficiency

**Requirements**:
We are looking for people who are **very detail oriented, possess a problem-solving mindset and a keen interest in improving existing processes.**

As a minimum you must have:

- University Degree or equivalent.
- English B2 **(mandatory)**:

- Basic/intermediate office package.

Although not necessary, it would be nice if you have:

- Case Management System Knowledge
- Languages such as **Portuguese or French**

**Benefits**

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Have peace of mind and body with our health insurance
- Drive forward your career through professional development opportunities

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.

Join us and make a difference.

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

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