Account Executive

hace 2 meses

Del Valle Norte, México TiSmart A tiempo completo

Graduate or intern in Engineering or Bachelor's Degree in Computer Science, Computer Systems or related field

$25,000 to $30,000 NET Legal Benefits + Gym Network Benefit

As a technical consultant in IT services, knowledge in Contact Centers and/or telephony. It is desirable to have done project management. Experience in the Sales area..

RESPONSIBILITIES
- Recommend, organize and ensure the adoption of appropriate strategies, products and services to help clients quickly achieve their business results. -Ensure the incorporation, retention and technological growth of clients. -Monitor the use of clients' technology

GENERAL
- Manage a portfolio of clients who act as your main commercial point of contact. -Understand business needs, success criteria and customer KPIs to develop customer success plans (executable models to achieve mutual success). -Link and prescribe the adoption and use of product features/functionalities and services to the achievement of key customer business outcomes. -Drive customer benchmarking capability and continuous improvement.

SPECIFIC
- Prepare and deliver territorial plans to define account strategies and align resources. -Work as a team and establish shared responsibility with adjacent functions at key points of the customer experience. -Forecasting and renewal practices that provide high retention rates and recurring revenue growth. -Demonstrations to identify cross-sell/up-sell opportunities and drive incremental bookings. -Renewal of the Genesys Cloud installed base. -Monthly newsletters on new features of the company's portfolio. -Exhibition of new functionalities to the client.

Tipo de puesto: Tiempo completo

Salario: $25,000.00 - $30,000.00 al mes

Lugar de trabajo: remoto híbrido en 03103, Ciudad de México, CDMX

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