Senior Representative, Officer

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

About the role:
EVO Payments International is looking for a Sales Executive Officer. This role will be responsible for to be able to provide support throughout the process in the sale of Acquirer services, to conclude the affiliation in the shortest possible time and to get the use of the contracted platform started (service in Post-Sale) in addition to coordinating efforts so that they always keep operating and billing (sales and profitability).

What You Will Do:

- Onboarding (end to end): The Sales Executive Officer is in charge of the constant review of the status of the procedures (Sales, CA Underwriting, Implementation) for the follow-up and support in the flow of the folios generated by the Sales Executive. ensuring compliance with SLAs.
- Review and follow-up of folios in Implementation, verify that card affiliations present and not present are delivered to the client in compliance with the SLA, as well as generate a report of completed affiliations.
- Never Active (less than $50). Monitoring of affiliations with less or no billing for no more than 4 months. Determine if it is necessary to carry out a retention task based on billing, through a service call, a visit from a Sales Executive, Offer promotions (MSI, loyalty, points, etc.).
- Intensive Care: Follow-up of the "TOP" clients or most profitable clients of the division and verify that they remain in this status, in case of detecting a decrease in billing, make a service call to detect the problem and resolve it.
- Monitoring and reporting of SLA times in the areas in charge of supporting the sales and divisional executive through a source of complete and updated information (monitor) that will be fed in turn by: implementation reports, Ingenico (Oper View), completed reports and not finished.
- Once an Affiliation is concluded, the Sales Executive Officer is in charge of monitoring and activating them, to verify the level of satisfaction of the NPS customer in order to understand the main reasons for inactivity.
- Preparation of executive reports.

What Skills We Seek:
- Bachelor's Degree Completed and/or truncated in Economic-Administrative areas- Minimum experience of 2 years in administrative areas- Management of office packages (basic)- CRM management is a plus- Schedule availability- Basic English.- Problem resolution- Analytical- Effective communication at different levels- High thrust- Active-Listening Capacity- Teamwork

What can EVO do for you?

Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance

Enjoy a competitive salary and a comprehensive benefits package customized to the country in which you live

Thrive in a collaborative culture that supports innovation

Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential. Our culture and values are grounded in service, integrity, diversity, teamwork, and taking ownership of our actions and reputation.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

EVO Payments Inc. is an equal opportunity employer committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law. at can EVO do for you?

Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance
Enjoy a competitive salary and a comprehensive benefits package customized to the country in which you live
Thrive in a collaborative culture that supports innovation

Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace env