Bilingual Supervisor

hace 4 semanas

Monterrey, México ContactPoint 360 A tiempo completo

Summary of Primary Job Responsibilities:

- The Team Leader (Supervisor) is responsible for managing, motivating, and coordinating the account's activities to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
- Provides direction and guidance to guarantee the consistent achievement of key performance metrics
- Achieves, measures, reports, and communicates metric goal attainment for assigned team
- Ensures accurate and timely communication of client and campaign issues to the Operations Manager
- Consistently achieves goals for Quality, AHT, CSAT, VOC, NPS, and call monitoring per week for assigned team.
- Coaches, mentors, and develops agent team for skills expansion and promotional opportunities
- Monitors, identify, and resolve performance/behavior/attendance issues using prescribed performance management techniques
- Maintains current employee records on direct reports
- Provides Subject Matter Expertise
- Ensures training needs of subordinates are met
- Modifies operations as needed to meet service level agreements under the supervision of the Operations Manager
- Resolves escalated customer issues and Holds team meetings on a regular basis with direct reports

Typical Qualifications: (education, experience, knowledge, skills, and abilities typically needed to perform this job)
- Up-to-date management skills and understanding of employee motivation
- Understanding of key performance indicators including the working knowledge to drive appropriate behavior
- Good oral and verbal communication skills and Team Player
- Good leadership, coaching, and interpersonal skills
- Good analytical, problem-solving, and work under pressure skills
- Excellent ability to coach and performance manage agents
- Ability to show eagerness to take in calls and role model behaviors that their agents can follow
- Ability to respond positively to changing environment
- Ability to motivate and encourage agents
- Ability to maintain and practice high standards of customer service
- Ability to work independently and in a team
- Good listening and communication skills
- 1+ years of collections experience in a similar performance-managed environment. (preferred)
- Computer literacy (MS Excel and MS Word)
- At least 1 year of experience in a related field
- At least 1 year of experience as a supervisor

  • Bilingual Supervisor

    hace 2 semanas

    Monterrey, México ContactPoint 360 A tiempo completo

    Summary of Primary Job Responsibilities: - The Team Leader (Supervisor) is responsible for managing, motivating, and coordinating the account's activities to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. - Provides direction and guidance to guarantee the consistent achievement of key...

  • Bilingual Supervisor

    hace 4 semanas

    Monterrey, México ContactPoint 360 A tiempo completo

    Summary of Primary Job Responsibilities: - The Team Leader (Supervisor) is responsible for managing, motivating, and coordinating the account's activities to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. - Provides direction and guidance to guarantee the consistent achievement of key...

  • Bilingual Supervisor

    hace 2 semanas

    Monterrey, México ContactPoint 360 A tiempo completo

    Summary of Primary Job Responsibilities: - The Team Leader (Supervisor) is responsible for managing, motivating, and coordinating the account's activities to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. - Provides direction and guidance to guarantee the consistent achievement of key...

  • Bilingual Supervisor

    hace 2 semanas

    Monterrey, México ContactPoint360 A tiempo completo

    **From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.** **Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together!** **Who We Are**: Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values...

  • Inventory & Eo Supervisor

    hace 1 mes

    Monterrey, México RIO BRAVO ELECTRICOS RBE 21 A tiempo completo

    **RIO BRAVO ELECTRICOS RBE 21** **Solicita**: **Inventory & EO Supervisor** **Descripción y Requisitos** APTIV. Guadalupe NL Job Summary We are looking for an Inventory & EO Supervisor. Inventory and E&O Sr Supervisor reports to PC Regional and is responsible to ensure the execution of activities related inventory control and Excess & Obsolete policy...

  • Cash Applications Supervisor

    hace 2 semanas

    Monterrey, México Uline A tiempo completo

    **Cash Applications Supervisor** **Monterrey Branch** **Carr. Miguel Aleman KM 21 #6** **Prologis Park Apodaca** **Apodaca, N.L. Mexico 66627** At Uline, Finance isn’t just about the numbers; it’s about supporting the entire business. **Position Responsibilities** - Manage the daily operations of Uline's Mexico Cash Applications unit. - Provide...

  • Accounting Supervisor

    hace 3 semanas

    Monterrey, México Uline A tiempo completo

    **Accounting Supervisor** **Monterrey Branch** **Carr. Miguel Aleman KM 21 #6** **Prologis Park Apodaca** **Apodaca, N.L. Mexico 66627** Do you have an eye for accuracy? Are you a champion for collaboration, training and teamwork? Then you belong at Uline! As an Accounting Supervisor, guide accurate financial reporting to support our continued growth as...

  • Supervisor Sr. Preliminary Projects

    hace 2 meses

    Monterrey, México AutoZone A tiempo completo

    **Job Title**: Supervisor Mr. Preliminary Projects **Position Purpose** This position is responsible for coordinating all preliminary projects, considering government requirements, analyzing the considerations projects for costs, meeting deadlines, ensuring quality of deliverables. **Primary Accountabilities** - Lead, Coordinate and prioritize the...

  • Accounts Payable Supervisor

    hace 2 meses

    Monterrey, México ZF A tiempo completo

    **What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...

  • Credit Supervisor

    hace 2 semanas

    Monterrey, México Uline A tiempo completo

    **Credit Supervisor** **Monterrey Branch** **Carr. Miguel Aleman KM 21 #6** **Prologis Park Apodaca** **Apodaca, N.L. Mexico 66627** At Uline, Finance isn’t just about the numbers; it’s about supporting the entire business. **Position Responsibilities** - Manage the daily operations of Uline's Mexico Credit unit. - Help establish credit limits on...

  • Bilingual Customer Service

    hace 2 meses

    Monterrey, México JINZAI A tiempo completo

    **Vacante para la empresa JINZAI en Monterrey, Nuevo León**: EMPRESA IMPORTANTE LOCALIZADA EN MONTERREY **THE BEST PLACE TO WORK** **Ubicada por Fashion Drive** **Lazaro Cardenas** **Solicita Ejecutivos telefonicos Bilingues** **Campaña Bilingue.** **HOMEDEPOT.** **Funcion principal darle seguimiento a los pedidos realizados a travez de la pagina...

  • Bilingual Customer Service

    hace 1 mes

    Monterrey, México JINZAI A tiempo completo

    **Vacante para la empresa JINZAI en Monterrey, Nuevo León**: E **MPRESA IMPORTANTE LOCALIZADA EN MONTERREY** **THE BEST PLACE TO WORK** **Ubicada por Fashion Drive** **Lazaro Cardenas** **Solicita Ejecutivos telefonicos Bilingues** **Campaña Bilingue.** **HOMEDEPOT.** **Funcion principal darle seguimiento a los pedidos realizados a travez de la...

  • Bilingual Customer Service

    hace 4 días

    Monterrey, México JINZAI A tiempo completo

    **Vacante para la empresa JINZAI en Monterrey, Nuevo León**: EMPRESA IMPORTANTE LOCALIZADA EN MONTERREY **THE BEST PLACE TO WORK** **Ubicada por Fashion Drive** **Lazaro Cardenas** **Solicita Ejecutivos telefonicos Bilingues** **Campaña Bilingue.** **HOMEDEPOT.** **Funcion principal darle seguimiento a los pedidos realizados a travez de la pagina...

  • Accounting Supervisor

    hace 5 días

    Monterrey, México Universal Logistics Holdings Inc. A tiempo completo

    **General Accounting Supervisor** Universal Logistics Holdings, a leader in trucking, transportation, and logistics is currently seeking to hire an experienced **Accounting Supervisor **at our location in Monterrey, Mexico. This person must have accounting knowledge in Mexican GAAP, US GAAP, IFRS, be bi-lingual (Spanish and English), and be eager to grow...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Monterrey, México JINZAI A tiempo completo

    **Vacante para la empresa JINZAI en Monterrey, Nuevo León**: **EMPRESA IMPORTANTE LOCALIZADA EN MONTERREY** **THE BEST PLACE TO WORK** **Ubicada por Fashion Drive** **Lazaro Cardenas** **Solicita Ejecutivos telefonicos Bilingues** **Campaña Bilingue.** **HOMEDEPOT.** **Funcion principal darle seguimiento a los pedidos realizados a travez de la...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Monterrey, México JINZAI A tiempo completo

    **Vacante para la empresa JINZAI en Monterrey, Nuevo León**: E **MPRESA IMPORTANTE LOCALIZADA EN MONTERREY** **THE BEST PLACE TO WORK** **Ubicada por Fashion Drive** **Lazaro Cardenas** **Solicita Ejecutivos telefonicos Bilingues** **Campaña Bilingue.** **HOMEDEPOT.** **Funcion principal darle seguimiento a los pedidos realizados a travez de la...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Monterrey, México JINZAI A tiempo completo

    **Vacante para la empresa JINZAI en Monterrey, Nuevo León**: E **MPRESA IMPORTANTE LOCALIZADA EN MONTERREY** **THE BEST PLACE TO WORK** **Ubicada por Fashion Drive** **Lazaro Cardenas** **Solicita Ejecutivos telefonicos Bilingues** **Campaña Bilingue.** **HOMEDEPOT.** **Funcion principal darle seguimiento a los pedidos realizados a travez de la...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Monterrey, México JINZAI A tiempo completo

    **Vacante para la empresa JINZAI en Monterrey, Nuevo León**: EMPRESA IMPORTANTE LOCALIZADA EN MONTERREY **THE BEST PLACE TO WORK** **Ubicada por Fashion Drive** **Lazaro Cardenas** **Solicita Ejecutivos telefonicos Bilingues** **Campaña Bilingue.** **HOMEDEPOT.** **Funcion principal darle seguimiento a los pedidos realizados a travez de la pagina...

  • Bilingual Customer Service Representative

    hace 1 semana

    Monterrey, México JINZAI A tiempo completo

    **Vacante para la empresa JINZAI en Monterrey, Nuevo León**: E **MPRESA IMPORTANTE LOCALIZADA EN MONTERREY** **THE BEST PLACE TO WORK** **Ubicada por Fashion Drive** **Lazaro Cardenas** **Solicita Ejecutivos telefonicos Bilingues** **Campaña Bilingue.** **HOMEDEPOT.** **Funcion principal darle seguimiento a los pedidos realizados a travez de la...

  • Bilingual Customer Service Agent

    hace 4 días

    Monterrey, México JINZAI A tiempo completo

    **Vacante para la empresa JINZAI en Monterrey, Nuevo León**: EMPRESA IMPORTANTE LOCALIZADA EN MONTERREY **THE BEST PLACE TO WORK** **Ubicada por Fashion Drive** **Lazaro Cardenas** **Solicita Ejecutivos telefonicos Bilingues** **Campaña Bilingue.** **HOMEDEPOT.** **Funcion principal darle seguimiento a los pedidos realizados a travez de la pagina...